The location is convenient to access downtown. The pictures overstate what the rooms really look like. The view is of other apartments with peoples laundry hanging out. The rooms we stayed in were tired and need updating. One of the rooms had mold in the shower.

Always enjoy booking the one bedroom apts with kitchen, washer and dryer

Very good location and helpful staffs. Could be better if cleaned every one or two days.

Generous sized 2 bedroom apartment. Clean and well equipped. Close to public transport. Only 1 lift working for higher levels due to maintenance which was a little inconvenient.

Lots of room

👎 I didn’t stay in this hotel. Bc conceige told us that the order was cancelled. Didn’t even get a chance to see the unit.

Only a single lift operating. Plaster cracks throughout the room, gaps in tiles, poor touch up paint work. Room was clean and comfortable enough but run down.

A few hipcups but staff were right on it . Great location

One of the receptionist staff -Vietnamese gal not friendly and not helpful, check with her regard travel location...she answer is "don't know and show black face".

Studio was clean & comfy . Good to have a kitchenette. Good location to transport.

Awesome apartment in a great location!

Very large appartment very convenient location staff very helpful

Staff very friendly. Close to transport. Room was clean and quiet but could do with an update

Close to everything

Great place to stay. Reception very friendly. Room grear

The room was good, unfortunately the showers were either really hot or freezing cold and the shower head wouldn’t stay up. Perfect location, walking distance to train and great restaurants. Make sure you pack some ear plugs for night time so you can sleep.

My daughter and I stayed for 7 nights at Oaks castlereagh. We had a quite small room on 25. floor, with the greatest view and everything we needed. It was even catered for by housekeeping everyday, who took out the trash and stocked us up on shampoo, towels and so on. Only two negative things about the hotel is, that the escalator seemed quite unsafe. One of three escalators was out of work the whole time we were there, so only one escalator went up to the 25. floor where our room was. The pool was okay, but the room where the pool was wasnt the cleanest and the painting of the roof was falling off. It could definitely need a renovation. They were however renovating on that floor while we where there, so maybe they will also renovate the pool room. Overall we had a great stay - the location of the hotel is great, close to light rail, train and walking distance to many places in Sydney.

Apartment was very dark and dingy, with no fresh air, and it smelt stale. The air conditioning also smelt funny. A very tired apartment that needs a spruce up. Also the main shower sounded like you were in a jet plane.

Would stay again, very friendly staff

Worn, cheap smell under sink lathe apartment. Only one elevator dud t feel safe

The Oaks is close to Central Station and many shopping, eating and entertainment locations. There were some elevator renovations happening that delayed access to and from my floor, but not too inconveniencing.

Hi , I don’t normally write reviews - but thought others should know about our negative experience. -Photos of the property were not accurate and the website was photos were mis - leading -One lift was out and wait time was regularly 7-12 minutes -The property interior needs a good cleaning -The room smelt damp when we opened up for the first time -It was a very hot day in Sydney, but even at night the A/C could not cool the rooms enough -The TV remote did not work -The toilet system was continuously running into the pan overnight , and I thought we had a leak. - I should have read other reviews with similar complaints - We ended up checking out - but Expedia will refund us -At the front desk Jina was very helpful, when we explained our problems - and was supportive. My closing point is Expedia needs to check the photos and information being presented is accurate. We appreciated the refund

Good location.

Lovely spacious apartment with very well equipped kitchen although we mainly ate out. Washing machine, dryer and iron were a useful addition. Central location, easy for trams, trains and walking to Central Quays, Sydney Opera House, etc. Very comfortable beds. Highly recommend- in fact we are returning next week after visiting Blue Mountains and Hunter Valley!

The room was clean but had a terrible smell wafting from the drains. The pool area had peeling paint all over the ceiling and only 2 seats it did not feel like you wanted to have a swim at all very disappointed. Towards the end of our stay only 1 of the lifts we’re working.

Good people at check in. I had an issue with the TV and reception attendant to the problem with haste.

Broken lift, felt very unsafe in the lift. Poor service. Swimming pool was not good.

Work ongoing upgrading one of the two lifts which causes delays however very well located to Central Station, Thai and China town districts, Capitol Theatre. Comfortable, clean, handy, enjoyable.

Air con wasn’t working on arrival, however when we called reception to let them know, they sent someone up and it was repaired within an hour. Other than that really good stay with a nice, clean room. Really good location in the heart of Sydney.

Our stay at the Oaks with our adult son was commendable. Five stars for cleanliness and the apartment was huge. Every interaction with a Oaks staff member was friendly and welcoming. The location could not get any better being in the city, especially for public transport. Having a Coles and Liquorland approximately 100m away under World Square made purchasing food and essentials very economical.

property was nice and clean, well presented, secure. polite staff. comfortable bed and room and close to central station and light rail. cheap easy parking straight across the road

The lifts are under maintenance. Long wait times.