Fab hotel, central location. Staff are welcoming and efficient. Room was spacious and clean. Excellent shower and beds were very comfy. Breakfast was superb! Nothing was too much trouble. We've booked a return visit!

Just a quick overnighter but the room was clean and comfy and the breakfast was great

I very much enjoyed my 2-night stay here. The staff were friendly and very helpful, the room was everything it should be, the atmosphere was pleasant and quiet, and the evening meal I had was very good - I particularly appreciated that everything arrived in a very timely way despite two quite large parties being catered for at the time (all credit to the staff that evening). One of the best stays I've had in quite a while.

This hotel is simply perfect. The rooms were clean and well-apportioned. They contained everything travelers would need. The breakfast was exceptional and the dinner menus delicious. The location is great for getting about and no noise at night. Absolutely recommend.

Friendly staff and a good cooked breakfast in the morning.

Very good a-la-carte breakfast. Nice location, close to the old town and few minutes walk from the train station. Complementary, delicious cookies in the room. Charming hotel and bedrooms, one issue is that water was dropping in the bedroom from the ceiling, from time to time. I notified the reception so I hope they fixed the issue.

Excellent location very friendly and efficient staff. Good food.

Sink taps are stylish but not particularly user-friendly with wet hands. Otherwise excellent. Staff very efficient and friendly

Couldn’t fault our visit Lovely relaxing atmosphere Friendly helpful staff and beautiful spotlessly clean room

Great room and staff. Breakfast was wonderful and all very competitively priced

Graet hotel with good food in the bar downstairs. Room was small but comfortable and adequte for the single nigth that I stayed. Staff were very pleasant and helpful.

Lovely Inn and great food with very friendly staff

Great spot to stay in Lancaster and have stayed twice in the last four week. The evening meals are excellent as is the evening service. the food at breakfast is also great but the service at breakfast time on both occasions as been a bit slow and not really attentive

Another warm welcome and great food

Great stay again. Staff so friendly and welcoming. Evening meal and breakfast delicious. Fresh milk and handmade shortbread for room nice touch. Wouldn’t stay anywhere else in Lancaster.

Geat rooms, Great staff will return

Clean, convenient, lovely staff - nice atmosphere.

Hotel with a lot of character. Ideal for a very relaxing stay. Some very nice touches that display a bit of thought, eg provided a small flask of fresh milk on arrival, making for much nicer in-room tea & coffees than with the usual little plastic tubs.

Few hiccups first night with keys noise from vents sitcom but Staff amazing professional kind pleasant and respectful Rooms clean today warm comfortable everything one wound need

Lovely cosy room, warm welcome and good breakfast. Perfect for an overnight stay.

We booked two rooms for our family not knowing what to expect (we were coming to visit a local University). After a long drive, we arrived and we greeted by friendly and helpful staff then were able to have a lovely meal in the restaurant. Breakfast was very good as well. Atmosphere was relaxed, decor was classy yet made you feel comfortable. My teenage daughter said the whole place had a great ‘vibe’.

Great place to lay your head comfy room’s good food really friendly staff excellent!!

Nice place to stay in the town, with good food. Convient public car park, which is directly off the one way system.

Such a nice conversion from an old taxation building into a lovely, small hotel with full pub on the ground floor. Clean, spacious, excellent breakfast and overall pub experience in the evening. Close to everything but the University (which is close to nothing)! My second stay, will come again.

The Tool Inn is a very cosy place, it has a pub downstairs, and the breakfast is top! I strongly recommend it. The only problem is that the walls are not very thick so it is easy to hear noise from other rooms.

We had a lovely stay here, the rooms were very comfortable and staff very friendly and attentive. We also ate in the restaurant which had a good choice and was reasonably priced.

Good value hotel as a stopover location close to town centre

Good location, close to centre and station, nice room and excellent bathroom. Good breakfast. Close to station. Would def stay here again

My partner and I stayed for 1 night an Easter break away, we loved the location, friendly helpful staff and the clean well equipped rooms, a beautiful hotel. We will definitely be going back.

Have stayed here many times since daughter went to Uni and eventually stayed in Lancaster 12 years ago. Always clean and comfortable and right in the city center. Excellent restaurant in bar and friendly staff. A well run hotel.

Friendly, attentive staff at a well-run, comfortable and spacious hotel

Very friendly and helpful staff, good rooms, value for money, good location.