Very pleasant, neat, tidy, clean, central to all hot spots.. Apartment can do with new curtains, furniture and a few pictures on the walls for a more homely atmosphere and 2 of the showers need new showerheads Overall happy with the apartment. Thank you

Shower unfit for use. Barely a trickle of water. Door locks are not sturdy

I am a regular visitor to Liverpool and thought that I would try the Base Apartment in Sir Thomas Street. The apartment is located above the Victoria Cross pub and is accessed from an unmarked adjacent to the pub. I was not aware at the time of booking that I had to make time, drive to their offices to pick up the key, find street parking (and pay for parking whilst doing so). They did call me to inform me of this, but it was not clear at time of booking. The staff were friendly and helpful, however the layout and location of the apartment made it noisy. Whilst there was little that the owners could do about the early morning street cleaning, splitting the apartment into three independent bedrooms meant that there was noise though the night with corridor and bedroom doors banging. This could be partially allowed for in the costs of the room My main frustration was that thee apartment was advertised free cancellation. When I checked with a few days to go, I found that the opportunity to cancel had lapsed four or five days prior to my stay. This was unlike all my other bookings on Hotels.com. Most offer free cancellation within a day or so and several helpfully on the same day, if you genuinely need to cancel. It is something to consider when booking as it meant that it did not give me the flexibility that I needed. Whilst I appreciated a follow up call from Base, quoting me the terms and conditions of my stay added further disappointment. I doubt I will stay here again.

Ok 👌 stay was on fourth floor, no lift and had to pick keys up from a distant place to the location I stayed

Great location although the stairs are hard work after a day or night on your feet It would have helped to have tea towels to dry dishes. Apartment cold at times, being able to turn heat on and off ourselves when needed would have been great

It was my first night away with my wife (married that weekend) the place ensured we never had physical relation on our first marital night! Very angry! Don’t recommend, but you do get what you pay for!

Thoroughly enjoyed our stay. Apartment was so central. Exactly what we wanted. Spotless. Would highly recommend to people

Was easy to find, discount off parking nearby. The room was central to the night life. Only negative was shower cubicle was a bit small for my other half

We have lived in Liverpool before for 3 years so we knew there would be city centre noise but we didn’t sleep a wink of the 2 nights because there was roadworks directly outside as well as 2am roadsweepers. The noise was ridiculous. We had to have the window open because the room was so hot and there was no fans provided in the room, this should be a necessity in the summer. Would not recommend

Great Trip

Great location. Bedrooms were comfortable & clean. Lounge a bit small. Well equipped kitchen although no dishwasher. On top floor so not easy without a lift.

Staff at checkin were superb - helpful and informative

The booking in process was not great as you have to go to a separate office for this which I found hard to find and when I got there there was a long queue of people trying to book in also. When I was eventually served I was told that my room was not ready, even though by this time it was later than the 3pm booking time, and they could not give me a time that it would be ready, I was just told not to go there until they called me. I had travelled for nearly 3 hours and don’t know Liverpool well so this was less than Ideal! I got a call about an hour later to say it was ready!! Service was otherwise friendly.There is no car parking but it wasn’t too far away so not too badThere is no lift which I had been warned about but there were lots of stairs to the 3rd floor I was on I was worried about security of my room as the key given fits the outside door to get in to the apartment block, the door to the apartment that is shared and my room was in and my room! The building is on a main road so can be very noisy, the windows are old sash windows that don’t block noise out and rattled all night.The room itself was clean and nice. It is basic but ok for one night. The TV was broken so it had to be propped up to be able to watch it and the shower was either very hot or cold and the headboard was lose otherwise the bed was comfortable. Location to town was greatI don’t usually leave reviews but felt I should in this case.

Apartment was beautiful and well equipped. Lovely bedrooms each with a bathroom. Would definitely recommend

Apartment was beautiful and well equipped. Lovely bedrooms each with a bathroom. Would definitely recommend

Lovely apartment which was really comfortable and clean. Could do with a couple of things upgrading including shower which had no power and ironing board which had seen better days. Other than that a perfect spot in the centre of Liverpool.

Stayed in the penthouse good location apartment good but 5 flights of stairs and no lift was a negative also hold card details for 5 - 10 days

The room was very nice but the checking in process I found to be very inconvenient. I had to walk quite far to another location to pick up the keys and then walk again about 20 minutes to the apartment with luggage I found this to be quite hard after a long journey. The wifi was also not working.

Overall, I don't have any major complaints about my stay in these apartments. They are spacious, well designed, and cheaply priced when split with a group. I came here for a long weekend, found the check-in procedures a bit tedious but not too difficult (keys are picked up from a separate location across town). We were in the 3 bed apartment, which was perfect for our group of 7. Each bedroom felt like an individual hotel room with an ensuite, and the main lounge/kitchen/dining combo was great to socialize in. All the main Liverpool attractions are within walking distance of the apartment, and we all felt safe and comfortable our whole stay.

This was not the accomodation I wanted to book. We were then sent accross the city to find an office to check in. We were met with poor service and the shock of paying a deposit on accomodation we had already paid for. Overall a poor experience which I would not recommend to anyone.

Not only is the reception miles away from the actual address, but once there they wouldn't let me stay without photographic ID. Too make matters worse, they wouldn't give me a refund.