Good location, near to shopping centers. Service was very good. The improvement area I would say is the gym.

Excellent customer service.

Staff are friendly and helpful, room are clean.

Except for Nelson and Jorge I would have given pretty much everything one star.

Amazing

My wife and I live in the states. She is from Cali and I have been visiting Colombia for many years. We have numerous family there, including our daughter. I am very familiar with Medellin and can say that the hotel is located in a safe part of the city and close to things that you can walk to (during the day) without a problem using normal, everyday precautions. This would include grocery stores, pharmacies, strip malls and a large Mall which are a 6 to 8 minute walk. At night time, this is not recommended. All the staff were very friendly and accommodating. Plain clothes security personal are posted in the lobby and the immediate exterior of the hotel. They were very alert and attentive. They are unarmed. Some of the staff at the front desk spoke sufficient English to be able to converse at a basic level and respond to questions. The room is rather small in size but was clean and in order. However, the bathroom is laid out in such a way that there is no way to sit anything down like a towel or a change of clothes, etc. The breakfast was buffet style. The food and juices were very fresh, and the offerings were slightly different each morning. Not a large selection but certainly ample enough to start your day off with a full belly. The cost of everything has risen dramatically over the past few years throughout Colombia. Hotels are no exception. Their pricing is consistent with local competition but is slightly higher than comparable hotels in smaller cities. A thumbs up!

Staff were so nice and knowledgeable. Very friendly, very clean, and the location was excellent. Recommended to my friends while staying in Medellín here.

I would not stay there again. I booked the room for 2 people, and I would stay there for more than 2 weeks. I wasn’t allowed to bring someone, once, according to them, there are hotel rules, that are only informed over check in. For any guest I wanted to bring I would have to pay 40 dollars, really? I booked the room for two people, and I was there by myself. The internet sucks, I had to work from the hotel, but the signal in my room was horrible. Although I had a sign in my door saying: “do not bother” it looks like they wanted to bother me. They kept knocking the door and calling my room all the time. Last, the room I had booked was supposed to be bigger, but even after complaining about it, they have provided a so so room.

Our stay at GHL Hotel Portón in Medellin, Colombia, during April was nothing short of exceptional. From the moment we arrived, the warmth and professionalism of the staff at the front desk and in the restaurant stood out. The hotel is evidently well-managed, with a team that is not only friendly but also incredibly hard-working. The complimentary breakfast offered exceeded our expectations, featuring a delicious array of options. The restaurant's cuisine, in general, was executed with finesse, leaving us thoroughly impressed. Special commendation goes to the restaurant staff, from Flor, Sor, Sebastian, Lorena, Guillermo to Luis at the front desk, whose attentiveness and dedication added to the overall experience. We indulged in a couples massage during our stay, and both masseuses, Ximena and Diana from Nirvana Spa, delivered outstanding service, ensuring a truly relaxing and rejuvenating experience. Moreover, the excursions organized by the hotel were fantastic, adding an extra layer of enjoyment to our trip. What's more, the hotel's prime location next to the Santa Fe mall with its plethora of shops and restaurants made exploring the area convenient and enjoyable. Without hesitation, we highly recommend Hotel Portón to anyone seeking a memorable stay in Medellin.

The friendliness, cleanliness, and professionalism of the whole staff surpassed my expectations!

Great staff all around, especially Sor and Flor who were amazing and dedicated to ensure we had a great stay.

Amazing

Very good location. Property is a little old. The hotel is supposedly a 5 star, but it is more a 3 stars. Room are renovated but you can feel lack of quality. However, staff was excellent!!

very helpful friendly staff, room very large and kept very clean. amazing spa, gym not the best.

Eccente personal

I like the friendliness, the aimability, the service and the appreciation of and the interest for the guest. I didn't like traffic situation, too much congestion because of the multitude of vehicles using the roads nearby the hotel. The noise in the room was at night so loud that I couldn't get a good sleep.

The window in my room did not fully close. The blinds were off track a little. Front desk did not speak English. Location is good. Hard to get a taxi at hotel.

Beautiful new looking hotel

Excellent Location

I didn’t like the fact that the cleaning lady took money from my briefcase, and other medication out of my backpack.

Our room was nice. The bed was very comfortable. Looks like a newly renovated room

Excelent service. The rooms needs a microwave.

Everything was perfect. Nice Hotel. Good Food and staff is very helpful

I absolutely loved this hotel, Luis helped us with our tours reservations, Jorge always so prompt and attentive, Miguel such a pleasant young man always willing to go the extra mile for us. Angie and Lorena such sweet girls, I didn’t pick up other names of the staff but ALL of them are GREAT. Thank you for making us feel at home. definitely will be back . Thank you so much, Eliana.

Staff were very friendly and helpful. Room was spacious and bed was very comfortable

Great staff and very attentive

Very clean and very friendly staff. Very helpful also. Always available. Next to the biggest Mall. Close to everything

the hotel staff is excellent

Great hotel for the price and excellent service.

All was excellent, bed bath everything 1-10 for me 20 !!!!

Excellent location and customer service.

Lobby people were rude, the doormen/bellhops gave the true customer service.