Everything was a scam. They tried to get money out you at every turn! Check in was horrible. Communication is non existent. Wouldn’t recommend it. Go to Puerto Rico instead.

The food was good and the staff was friendly. This resort is family friendly and has activities for children.

We were celebrating a family birthday and had booked two swim out concierge rooms. One of our group got violently ill from food poison and had not eaten outside the hotel. Ended up in the hospital and the hotel did not go out of its way to bring broth or other food to the room and even took 3 hours to attend to someone very sick. This is not the only thing . The room cleanliness was under par for service . ,This hotel is far from a 5 star. Looks like a 5 star but is really a 2.5-3 star. Huge disappointment. The whole staff needs to be retrained.

Staff was great. Amazing food

The staffs at this property need to be properly trained. Most of them have this “I don’t want to work” kind of attitude. Even after we paid extra for the “Family concierge service”, we did not feel any different than others that did not pay. I would recommend other resorts than this one.

This hotel was spotless. The food was high quality and the entertainment was great.

Everything was great. We asked for a regular coffee pot instead of the cappuccino one several times. They never changed it. No biggie but had to walk to another building to get coffee in AM.

My husband and I had an exceptional experience at Paradisus Grand Cana, an All-Suites, All-Inclusive Resort in Punta Cana. From the moment we arrived, we were greeted with warm hospitality. The check-in process was seamless, and we were provided with VIP service and a dedicated concierge. Our concierge, Patry, was incredibly kind, attentive, and helpful throughout our entire stay. The highlight of our trip was our amazing swim-up suite. Stepping onto our patio, we enjoyed direct access to a private pool, perfect for swimming at any time, day or night. The resort is family-friendly, offering a wide range of daily on-site activities that kept us thoroughly entertained. The beach was pristine! Dining at Paradisus Grand Cana was a culinary delight. The resort offers a wide range of restaurants serving various cuisines, from steakhouses and Asian fusion to Peruvian, hibachi, buffets, and snack bar grills. There was truly something for everyone. Even those with allergies or dietary preferences like vegetarian or vegan were well-catered. The chefs went out of their way to consult with guests and prepare succulent meals tailored to individual requests. The staff at Paradisus Grand Cana were outstanding—warm, kind, and genuinely caring. Their hospitality created an inviting and infectious atmosphere. This resort far exceeded our expectations, making our stay truly unforgettable. We’re already looking forward to our next vacation at Paradisus Grand Cana.