More 3 than 4 star. Nice enough and friendly staff. very safe and comfortable. But Food and facilities really not that great; they try hard but just not that much that kids like for food. Still had a lovely time.

More 3 than 4 star. Nice enough and friendly staff. very safe and comfortable. But Food and facilities really not that great; they try hard but just not that much that kids like for food. Still had a lovely time.

The resort is not bad but it is in a need of an update. The public areas were reasonably well maintained but the resort does not reach a 4-stal level these days. Here’s why: - There was no wifi in the rooms and it was available only on some of the public areas. In addition, the quality of the wifi was at the level of a 2-star hotel. - Food variety was pretty good but quality left quite a lot to wish for. Beverages were simply of poor quality. - Good service was delivered by some of the staff members but mainly it was 2-star quality. - The music played in the main pool area was way too loud and the water in the pools was pretty cold. - Entertainment and activities were 3-star quality. - The gym was pathetic. - The room was about 3-star level, the bed was okay.

The resort is not bad but it is in a need of an update. The public areas were reasonably well maintained but the resort does not reach a 4-stal level these days. Here’s why: - There was no wifi in the rooms and it was available only on some of the public areas. In addition, the quality of the wifi was at the level of a 2-star hotel. - Food variety was pretty good but quality left quite a lot to wish for. Beverages were simply of poor quality. - Good service was delivered by some of the staff members but mainly it was 2-star quality. - The music played in the main pool area was way too loud and the water in the pools was pretty cold. - Entertainment and activities were 3-star quality. - The gym was pathetic. - The room was about 3-star level, the bed was okay.

It's a great and beautiful hotel, unfortunately the transfer service is not the best not really organized. We almost missed the plane because of this. But generally the hotel and staff was great (except on the reception)

It's a great and beautiful hotel, unfortunately the transfer service is not the best not really organized. We almost missed the plane because of this. But generally the hotel and staff was great (except on the reception)

Very old rooms, not clean.

Very old rooms, not clean.

We were unhappy with Reef, but all other options were very satisfying. If you are a big fan of snorkeling - I suggest searching for another hotel. If you are looking for a relaxing vacation in the pool or on a calm beach - this is for you.

We were unhappy with Reef, but all other options were very satisfying. If you are a big fan of snorkeling - I suggest searching for another hotel. If you are looking for a relaxing vacation in the pool or on a calm beach - this is for you.

The hotel is kne of the most fantastic places to stay in Hurghada, staff are very friendly, rooms are clean, facilities suit everyone, entertainment everyday, animation team are so cool, pool and beach is one of the best

The hotel is kne of the most fantastic places to stay in Hurghada, staff are very friendly, rooms are clean, facilities suit everyone, entertainment everyday, animation team are so cool, pool and beach is one of the best

Excellent service 20/10- Sara on reception was the most attentive worker we have ever come across always making sure she/ the hotel was meeting our needs. We watched their exemplary care for a lady in a wheel chair and gave praise via feedback to reception about a brilliant bar man Moustafa on the pool bar who came to thank us for our kind words.

Excellent service 20/10- Sara on reception was the most attentive worker we have ever come across always making sure she/ the hotel was meeting our needs. We watched their exemplary care for a lady in a wheel chair and gave praise via feedback to reception about a brilliant bar man Moustafa on the pool bar who came to thank us for our kind words.

Great staff, especially the entertainment staff.👍

Great staff, especially the entertainment staff.👍

All inclusive was great option

All inclusive was great option

This was my second visit. Its a beautiful property and it would be 5 stars in my book if it had smart tvs and wifi in the rooms. Really annoyed about the wifi...and the wifi in the reception wasnt all that great either. The in room phones are also a bit ancient. View cant be beat though

This was my second visit. Its a beautiful property and it would be 5 stars in my book if it had smart tvs and wifi in the rooms. Really annoyed about the wifi...and the wifi in the reception wasnt all that great either. The in room phones are also a bit ancient. View cant be beat though

This resort was beautiful and right on the Red Sea! The food options were great, and the chefs were always willing to take special requests for food. Pools were nice, rooms were very clean, and staff was incredibly helpful. Drinks were also very well made. One thing to note is wifi is only available in the main lobby area.

This resort was beautiful and right on the Red Sea! The food options were great, and the chefs were always willing to take special requests for food. Pools were nice, rooms were very clean, and staff was incredibly helpful. Drinks were also very well made. One thing to note is wifi is only available in the main lobby area.

Lovely hotel but lively.

Lovely hotel but lively.

English: the hotel is in general very good, good room keeping and nice pools. The food is mediocre in the buffet and in both payed restorants. The water sport center at the beach is a rip off. Don't go there. There 100 centers in the city with better prices and superb service. Other thing is the transport from the airport with supposed to be included is not. Ihad to pay 22 euros from airport to the hotel. They said if I called earlier they would have sent a car but for 15$. By the way both numbers in the hotels website and thier website didn't work. I've send an email also but no answer. Normally you can't ask for Taxi from the outside to come pick you up. On the way back to the Airport I payed a local taxi about 8€. All the staff are very nice. Especially thr receptionist Fatimah. She really payed good attention to every detail. All in all it's a nice hotel. Clean. And the service is very nice.

English: the hotel is in general very good, good room keeping and nice pools. The food is mediocre in the buffet and in both payed restorants. The water sport center at the beach is a rip off. Don't go there. There 100 centers in the city with better prices and superb service. Other thing is the transport from the airport with supposed to be included is not. Ihad to pay 22 euros from airport to the hotel. They said if I called earlier they would have sent a car but for 15$. By the way both numbers in the hotels website and thier website didn't work. I've send an email also but no answer. Normally you can't ask for Taxi from the outside to come pick you up. On the way back to the Airport I payed a local taxi about 8€. All the staff are very nice. Especially thr receptionist Fatimah. She really payed good attention to every detail. All in all it's a nice hotel. Clean. And the service is very nice.

This Resort is amazing! The staff are friendly and very helpful and respectful. We've really enjoyed our vacation in the hotel. Starting from the moment we've arrived to the hotel, the service desk were very friendly and finished the paperwork in fees seconds, moving to the outstanding active housekeeping staff they are on top of cleaning every corner of the resort (rooms, pool, garden, and the beach). The food is great we've enjoyed different kids of food menus Mediterranean, Italian, and oriental, taste good and fresh. The animation team were amazing. Overall the resort is quiet, amazing and family and kids friendly. Thank you Mercure Hurghada Team. I will definitely come back again! Keep up the great work

The best vacation ever. Mercure staff always go above and beyond to make sure we are happy in our stay. The beach, the sea, the heated pool and the corals were amazing. Rooms are clean and the entire place is lovely. On the downside, the food is below average in terms of the taste and quality and the pool bar drinks and food are not good. Overall, we enjoyed our stay and we would defenitly come back.

All in all very good and recommended. Nice rooms. Direct access to the sea (no coral reef so u step directly into the water) well maintained outdoor space and restaurants. Good value for money and the actual experience is better than most of Egyptian 5* resorts. 469 rooms in total spead through little building blocks. Negatives: food is better than what s on offer in other resorts but it can be improved. Rooms need to be cleaned thourougher (they change towels and sheets every day and that s pretty it) and offer wifi in the rooms. Staff is extremely polite. A la carte restaurants: skip the Italian (it s so so) but try the Arabic one which is great. Located not so far from centre of hurghada (Sheraton road etc) . If beach is your priority it's one of the best. All in all totally recommended and good value for money in comparison with other resorts

All in all very good and recommended. Nice rooms. Direct access to the sea (no coral reef so u step directly into the water) well maintained outdoor space and restaurants. Good value for money and the actual experience is better than most of Egyptian 5* resorts. 469 rooms in total spead through little building blocks. Negatives: food is better than what s on offer in other resorts but it can be improved. Rooms need to be cleaned thourougher (they change towels and sheets every day and that s pretty it) and offer wifi in the rooms. Staff is extremely polite. A la carte restaurants: skip the Italian (it s so so) but try the Arabic one which is great. Located not so far from centre of hurghada (Sheraton road etc) . If beach is your priority it's one of the best. All in all totally recommended and good value for money in comparison with other resorts

Security Always around the guest .. Always looking ..its nit comfortable

Great hotel...but the food needs more improvement