Aside from a check out from a receptionist who was unfriendly to the point of hostile, the hotel was otherwise fine, but nothing special.Other people working there seemed pleasant. We never saw the bar being used, and it generally felt a bit tired. However the room was clean, a decent size, and the hotel was sited within easy walking distance of the main attractions.

Aside from a check out from a receptionist who was unfriendly to the point of hostile, the hotel was otherwise fine, but nothing special.Other people working there seemed pleasant. We never saw the bar being used, and it generally felt a bit tired. However the room was clean, a decent size, and the hotel was sited within easy walking distance of the main attractions.

Very easy to walk around. And it was nice and secluded down a side street, so not too noisy.

Very easy to walk around. And it was nice and secluded down a side street, so not too noisy.

My room was full of some dark butterflies. They seemed to have come out of the bathroom, so I had to change my room, the staff was good enough to give me another room, although there was also one butterfly in that room as well, I didn’t want to bother changing rooms as it seemed like it is the issue with the whole hotel and I had only 3 hours to sleep! Otherwise, good location and staff was good but definitely needs some bugs inspection!

My room was full of some dark butterflies. They seemed to have come out of the bathroom, so I had to change my room, the staff was good enough to give me another room, although there was also one butterfly in that room as well, I didn’t want to bother changing rooms as it seemed like it is the issue with the whole hotel and I had only 3 hours to sleep! Otherwise, good location and staff was good but definitely needs some bugs inspection!

This hotel has a great location. Spacious and very clean room. Excellent breakfast buffet.

This hotel has a great location. Spacious and very clean room. Excellent breakfast buffet.

Almost all of the staff (Alex, Ava, Vanya, director of breakfasts) was terrific with the exception of one receptionist, who was sullen and unresponsive. The hotel is centrally located -- across the street from the opera, which we attended -- and not far from the important sites. Breakfasts were wonderful.

The receptionist who checked us in was rude and unhelpful giving us a very bad impression of the hotel. Fortunately the manager checked with me the next day and from then on our stay was outstanding. With the exception of the first receptionist, we found the staff to be outstanding. I highly recommend them.

Almost all of the staff (Alex, Ava, Vanya, director of breakfasts) was terrific with the exception of one receptionist, who was sullen and unresponsive. The hotel is centrally located -- across the street from the opera, which we attended -- and not far from the important sites. Breakfasts were wonderful.

The receptionist who checked us in was rude and unhelpful giving us a very bad impression of the hotel. Fortunately the manager checked with me the next day and from then on our stay was outstanding. With the exception of the first receptionist, we found the staff to be outstanding. I highly recommend them.

Excellent hotel with friendly staff and very comfy bed. Good breakfast. Would definitely stay here again

Excellent hotel with friendly staff and very comfy bed. Good breakfast. Would definitely stay here again

A good hotel with good location. Price vs quality is justified.

A good hotel with good location. Price vs quality is justified.

The room is so big and tidy. The bathroom is small, but the cleaning is very good.

The room is so big and tidy. The bathroom is small, but the cleaning is very good.

Hotel well located, closed to city center

Hotel well located, closed to city center

This is not 4 stars hotel level. Room was old designed. Bugs in bathroom. Dirty carpet. Reception team was ok. I paid too much for this. I am gold customer and this time I was very very disappointed.

This is not 4 stars hotel level. Room was old designed. Bugs in bathroom. Dirty carpet. Reception team was ok. I paid too much for this. I am gold customer and this time I was very very disappointed.

The front desk girl on the 16th went out of her way to help us ( I do not know her name! She had long orange her! Very efficient!

The front desk girl on the 16th went out of her way to help us ( I do not know her name! She had long orange her! Very efficient!

Hotel was spotlessly clean and service throughout the hotel was excellent. The hotel was modern, new carpets and modern furnishings. Our room was excellent and the lift takes you up to each floor. The breakfast was superb, very large range of continental plus cooked food such as an English breakfast, the coffee out of the two machines was exceptional. The staff were always so helpful and very nice to chat to, also very knowledgeable. The hotel is 15 mins walk from metro Serdika and easy to find. The pavement before the hotel is uneven and at night it was quite dark so be aware but was very safe in the neighbourhood. Our favourite eaterie was Spaghetti Kitchen bar in Svetla, the food is to die for and cheap, two main meals plus dessert £25, also they catered very well for gluten free. Near the hotel is a local Billa supermarket which has a very comprehensive range of food and drink etc. Overall thankyou to the hotel for a fabulous stay.

Hotel was spotlessly clean and service throughout the hotel was excellent. The hotel was modern, new carpets and modern furnishings. Our room was excellent and the lift takes you up to each floor. The breakfast was superb, very large range of continental plus cooked food such as an English breakfast, the coffee out of the two machines was exceptional. The staff were always so helpful and very nice to chat to, also very knowledgeable. The hotel is 15 mins walk from metro Serdika and easy to find. The pavement before the hotel is uneven and at night it was quite dark so be aware but was very safe in the neighbourhood. Our favourite eaterie was Spaghetti Kitchen bar in Svetla, the food is to die for and cheap, two main meals plus dessert £25, also they catered very well for gluten free. Near the hotel is a local Billa supermarket which has a very comprehensive range of food and drink etc. Overall thankyou to the hotel for a fabulous stay.

Excellent hotel. Very nice room with excellent bed and bathroom. The breakfast was very good also.

Excellent hotel. Very nice room with excellent bed and bathroom. The breakfast was very good also.

Near Basilica and metro station, big room but very small bathroom. WiFi not working properly. One evening hot water stopped working, fixed in more than 1/2h after calling desk. Breakfast nothing special.

Near Basilica and metro station, big room but very small bathroom. WiFi not working properly. One evening hot water stopped working, fixed in more than 1/2h after calling desk. Breakfast nothing special.

Room was good and clean

Room was good and clean