Staff realy good but hotel apart from restaurant & bar very poor decor shabby

Stayed for one night to see a concert. Hotel was in great location near to the venue. Staff were friendly. Room was clean & warm but basic. In the bar/restaurant area some of the chairs were badly worn & need replacing. Overall satisfied considering the price we paid

Had to pay to leave 2 small bags for a couple of hours never had to in any other hotels I’ve stayed in room was ok but the bathroom was very dirty mould dirty tiles needs a full renovation

It's fair to say I'll never stay here again! Room was tired, shabby, stains and marks everywhere. I had to swap rooms as the first room the bed was dipping in the middle. The second room wasn't any better but I couldn't be bothered to complain again. I paid extra for a Superior Dockside view room, I'd hate to see a standard room. The second room I had the window was so dirty you could barely see out of it. The bathroom was very tired and dated. The whole room felty very small. Couldn't get the radiator to work and no instructions in how to use it. Rooms or windows not very soundproof and could hear everything from outside and corridor. Carpet was filthy and stains everywhere, bits of hair everywhere. Every room needs a major overhaul and refurbishment. I remembered after leaving that I'd stayed in a Campanile hotel in Swindon last year and that was of the same standard so lesson learnt about booking them in future AVOID!! Few positives were staff were very friendly and helpful and let me check in early and dealt as best they could with my complaint. Parking outside the hotel was convenient and reasonable. Other than that I've not got anything good to say about the hotel. If you are considering booking here pay that bit extra and go elsewhere, I wish I had, it put a real dampener on my few days away. Normally I look forward to coming back to the room and chilling out but was dreading coming back to this room and hotel.

It's fair to say I'll never stay here again! Room was tired, shabby, stains and marks everywhere. I had to swap rooms as the first room the bed was dipping in the middle. The second room wasn't any better but I couldn't be bothered to complain again. I paid extra for a Superior Dockside view room, I'd hate to see a standard room. The second room I had the window was so dirty you could barely see out of it. The bathroom was very tired and dated. The whole room felty very small. Couldn't get the radiator to work and no instructions in how to use it. Rooms or windows not very soundproof and could hear everything from outside and corridor. Carpet was filthy and stains everywhere, bits of hair everywhere. Every room needs a major overhaul and refurbishment. I remembered after leaving that I'd stayed in a Campanile hotel in Swindon last year and that was of the same standard so lesson learnt about booking them in future AVOID!! Few positives were staff were very friendly and helpful and let me check in early and dealt as best they could with my complaint. Parking outside the hotel was convenient and reasonable. Other than that I've not got anything good to say about the hotel. If you are considering booking here pay that bit extra and go elsewhere, I wish I had, it put a real dampener on my few days away. Normally I look forward to coming back to the room and chilling out but was dreading coming back to this room and hotel.

Had an amazing warm comfortable stay as always

Had an amazing warm comfortable stay as always

Bar shut early, staff useless and beds very uncomfortable- wouldn’t recommend