If i could give zero stars, i would. We stayed at this hotel for just one night, and it was a horrible experience. Unfortunately, we didn’t get a chance to speak with reception as we discovered most of the issues late at night and weren’t there long enough to raise them. The room was filthy from the moment we stepped in. The bed sheets were dusty at the bottom near the mirror, the mirror was all scratched up, and everything just felt dirty. To make things worse, the sink in the bathroom leaked on to the floor every time we used it, so we had no choice but to use the shower just to wash our hands. Disgustingly, the sink plughole was clogged with someone else’s hair—absolutely revolting. The room itself was tiny, with no space to move around or put anything. It felt claustrophobic and uncomfortable. Overall, it was a horrendous stay, and we are actively seeking a refund as the conditions were unacceptable. Avoid this hotel at all costs!

I’m not the kind of person who complains but after staying in room 217 for 3 nights I feel more tired than when I got there. Water pipes and the lift engine constantly going at every hour of the night keeping waking me up you should make people aware when they use that room

Terrible experience. The room was tiny, not as shown in pictures. There was no window and no space to even walk properly. Loud noise due to lift and couldn’t sleep properly at all. Bad experience. Only good thing was the location being in city centre.

Compact room on the 5th floor but water leaking in and soaking our essentials next to the windows. Room cold also.

Compact room on the 5th floor but water leaking in and soaking our essentials next to the windows. Room cold also.

The past 2 times I have stayed here the people who clean the rooms knock on the doors hours before checkout I complained last time and was offered a late checkout on my next stay but again they started knocking on the doors at 10am even though my checkout wasn’t until 1pm Then a woman knocked again at 12 and walked in the room when I was in the shower Also don’t get a room on the first floor they have a waste disposal which gets blocked and the noise from it will keep you up all night I’m still waiting for the manager to complete my complaint

The past 2 times I have stayed here the people who clean the rooms knock on the doors hours before checkout I complained last time and was offered a late checkout on my next stay but again they started knocking on the doors at 10am even though my checkout wasn’t until 1pm Then a woman knocked again at 12 and walked in the room when I was in the shower Also don’t get a room on the first floor they have a waste disposal which gets blocked and the noise from it will keep you up all night I’m still waiting for the manager to complete my complaint

Gordon was polite and helpful. The room was right and more than what I was expecting. I usually book easy hotel Everytime I stay in Liverpool. Location is convenient to everything I need . The price and the quality of the rooms are much appreciated.