Very close to the airport and the management team was great

Very close to the airport and the management team was great

Great hotel only minutes to airport. It’s quiet, clean and has great room service. Was a good option for early flight and or layover.

Great hotel only minutes to airport. It’s quiet, clean and has great room service. Was a good option for early flight and or layover.

We had a very good experience.

We had a very good experience.

The hotel is located near to the Madena aeroprt and there shuttle bus to Haram Nabawi, and also there is a Madena shuttle bus to the Haram for only 11.50 Saoudi Ryals. Those are the two important sites people need to have a blessed journey in Madena

The hotel is located near to the Madena aeroprt and there shuttle bus to Haram Nabawi, and also there is a Madena shuttle bus to the Haram for only 11.50 Saoudi Ryals. Those are the two important sites people need to have a blessed journey in Madena

nice sraff

nice sraff

Inside airport

Inside airport

The visuals of the place overall were very nice, and the room was good too. The bathroom seemed to be lacking some curtains or similar because water went everywhere when showering which seemed a bit strange (and was taking its toll on the door). The price was also very good compared to the competition. So the only reason why this is not a glowingly positive review is because the service was lacking, here are a few examples: 1. We arrived early, meaning before the stated checkin time and asked if we were lucky enough to get an early checkin, and the response was that we could, if we were willing to get another room than what we had booked and this room would have a door to a potential neighbor. We were thankful for the offer but decided to leave our luggage in storage and then return later. When we returned later, we had to wait for about 30 minutes before our room was ready and we ended up getting the room with the door that we rejected earlier, but we were too tired to complain (and the neighbor seemed pretty quite). 2. On our last day our entry cards simply stopped working and I had to go down to the reception to get them recoded, but I was offered no explanation or apology. In general the staff managing the reception seemed tired and pretty slow, and we were far from the the only customers that were getting poor service (during our 30 minutes wait we noticed several guests coming to the counter and asking what was going on and when they would get their rooms).

The visuals of the place overall were very nice, and the room was good too. The bathroom seemed to be lacking some curtains or similar because water went everywhere when showering which seemed a bit strange (and was taking its toll on the door). The price was also very good compared to the competition. So the only reason why this is not a glowingly positive review is because the service was lacking, here are a few examples: 1. We arrived early, meaning before the stated checkin time and asked if we were lucky enough to get an early checkin, and the response was that we could, if we were willing to get another room than what we had booked and this room would have a door to a potential neighbor. We were thankful for the offer but decided to leave our luggage in storage and then return later. When we returned later, we had to wait for about 30 minutes before our room was ready and we ended up getting the room with the door that we rejected earlier, but we were too tired to complain (and the neighbor seemed pretty quite). 2. On our last day our entry cards simply stopped working and I had to go down to the reception to get them recoded, but I was offered no explanation or apology. In general the staff managing the reception seemed tired and pretty slow, and we were far from the the only customers that were getting poor service (during our 30 minutes wait we noticed several guests coming to the counter and asking what was going on and when they would get their rooms).

When we arrived they they claimed our booking with hotels . Com had been fabricated and we did not have a reservation. When we pressed further they said they had a reservation but they had an issue with hotels.com which they could not disclose. When pressed further, after hotels com called them, they said force majure and when we complained further they finally admitted they were over booked. No alternative accommodation was found. We slept in tbe lobby.

When we arrived they they claimed our booking with hotels . Com had been fabricated and we did not have a reservation. When we pressed further they said they had a reservation but they had an issue with hotels.com which they could not disclose. When pressed further, after hotels com called them, they said force majure and when we complained further they finally admitted they were over booked. No alternative accommodation was found. We slept in tbe lobby.

Had a great saty

Had a great saty

Carpet was very dirty and one of the rooms smelled like cigarettes.. The hotel needs new furniture.. In the other hand, staff were cordial

Carpet was very dirty and one of the rooms smelled like cigarettes.. The hotel needs new furniture.. In the other hand, staff were cordial

the property was nice, staffs were really welcoming and helpful

the property was nice, staffs were really welcoming and helpful

Very courteous staff and helpful management.

Very courteous staff and helpful management.

Close to airport terminals can easily walk

Close to airport terminals can easily walk

The rooms smell cigarettes

The rooms smell cigarettes

Calm and peaceful with a friendly atmosphere from the staffs

Calm and peaceful with a friendly atmosphere from the staffs

Near to airport

Near to airport