Central place, booked last minute. Decent conditions for the price.

I was grateful there was a hotel open for key workers during the pandemic, but this was awful. Had to enter via a back/stores room door - filthy. My room was filthy, drawers broke, black powder and stuff in the bath, bed hard, coffee stains down the furniture. An absolutely no food. I was very worried about legionella and whether the water system had been flushed as there are only a few rooms in use. The whole place needs a major refurb.

It was excellent

Aweful carpet smelly building unhelpful staff members literally I would never stay there again.. oh and no parking!

Great Place to Stay, Very Central with Local Shops & Restaurants Nearby Also Very Close to Birmingham New Street Train Station, Staff are Really Friendly & My Room was Very Nice With a Shower & Bath included.

The condition of the bedroom was awful, hair in sink bathroom bath was awful, yellow walls fifthly bathroom

The room we were allocated had not been cleaned and was dirty, unmade bed, dirty towels etc. Back to reception and allocated another room. It was extremely small, no window, no air conditioning, very disappointing! We had problems not being able to use key cards, and had to get them changed.

first the desk clerk refused to check me in without photo ID which was not a term of contract before placing the booking thru the agent and which I didn't have; then hotel wanted me to produce a credit card which I didn't recognise which clerk said was a credit card unconnected with me or the agent but that I had booked with (I booked with agent!) kept me waiting for an hour so I missed appointment) Then instead of reprimanding an incompetent employee manager maintained needed photo ID untill I pointed out that ID was not a requirement in agents contract with me and what was on the counter was not relevant .Couldn't get hold of the agent by phone in a distressing circumstances when I was a very long way from home. Very very poor service all round