We never actually got to stay there! the owner called us 2 days before we were due to stay, saying the hotel was closed , we couldn’t get our money back even after several calls/messages, they put us up in their “other” hotel in Lockerbie which is the Sure , ended up paying. the same to stay in a budget hotel , which was dirty , terrible showers , walls like paper so heard next door sneezing ! Didn’t get any sleep as beds and noise from the road were so bad, one positive was the breakfast which was lovely but considering we had travelled for my mums 80th it really ruined the weekend. My advice is dont book either hotel as you dont know which one they will put you in !

Dirty, noisy as too close to main road, shower awful and bracket broken

we were booked into this hotel but due to a problem there we were moved to a sister hotel with a upgrade . on our drive to the hotel the Owner phoned to see what time we were due to arrive , as it was getting late the owner read us the menu so we would not miss dinner . Fantastic service ! My partner and my self were more than happy with our room and the dinner was great . I would like to thank the Owner and friendly staff for a great stay , we would both book here again .

nothing

We had a fantastic stay at the hotel all the staff were very helpful the room was lovely and the bar and restaurant area was very nice

could not fault our stay here will defiantly stay again when we are in the area

Convenient situation

Couldn't find anywhere to eat in the evening. Had take away and ate in the car

Good location

Heating didn't work in bedroom Refused to let us check in early even though we received an email saying it was possible, understaffed 1girl trying to do everything leaving the bar unattended for long times during the wedding

Breakfast was good but would have expected it to be included due to the price of the room Room was lovely with a wonderful view Very comfy bed Staff were friendly, efficient and helpful Restaurant food delicious and reasonably priced

price is quite high for just bed with no breakfast Bathroom needs updating Toilet brush needs replacing

Hotel is spotless clean. Our room was number 16 and our morning view was awesome. Sheep and rabbits amused us. Bed is so comfy and enormous. And food is absolutely gorgeous, special compliments to the chef.

First night out room was too hot, corridors were too. Fan provided was noisy. So we slept without duvet.

Food, staff

Room decor, brown water in the shower, mould on tiles, lack of a view, frosted glass to area behind kitchen

Shower door seal was filthy. For the money it was not really up to standard. After two days of our four days stay we were told we were being moved to a sister hotel about a 7 minute drive away. Due to staffing issues. When I originally booked I had also checked the sister hotel and was shown as not available. Very confusing because it was less money and stars per night, However I wasn’t offered any compensation or reduced price. Then after one night at the sister hotel (Sure hotel Lockerbie) the bed was so lumpy and uncomfortable, I pulled the sheets back to check as it felt like sleeping on a box spring. The mattress was old and stained. I requested at the reception desk for a mattress topper and was met with great indignation and told it was a new mattress. Very disappointing. Would not recommend. Mother manager was very abrupt and cold. Also if you were not returning to the hotel by 11 pm you had to call and advise them as they lock the door and it’s not accessible after that.

The location is great and access is well indicated. Breakfast was great.

Staff wasn’t very friendly. Poor noise insulation, and we ended up hearing the dryer in the staff room next to us for most of the night, as well as the staff talking and laughing late into the night. Also the shower was rather average.

The owner upgraded our room which was a very nice gesture

Breakfast was expensive

Room was clean, staff were nice. Breakfast was good.

just minor things in the room, shower/bath didn’t drain properly and one of the windows in the room didn’t open.

Location was beautiful

None