staff.

Location,friendly staff

N/A

On our arrival we were very warmly welcomed by Nadine who offered us tea while she spoke to us about the hotel and the railway memorabilia. She also helped us with our luggage. The breakfast was excellent. I had the full english, and my wife had a vegetarian option that was very enjoyable. Served efficiently by James who looked after our needs very well. On our first night we had dinner in the hotel and again this was a very enjoyable meal , I enjoyed seeing all the railway models in the restaurant and bar areas.

The rooms were rather dated. We stayed in the Paddington Room , a lovely spacious room, but more attention to small details would have made it better. My wife did need to ask for a bathroom mat. We understand that plans are in hand for a refurbishment of the rooms during the winter.

Close to all amenities. Clean. Welcoming hosts. Fab breakfast.

The breakfast was well cooked and delicious. The staff were wonderful and very friendly. Location perfect

Sadly the hotel is very tired looking

I like it with charming guess and all the little trains around the place lovely set up

Location is very good

Mattress desperately needs replacing had to lie on blanket to not feel the springs

Great location and friendly hosts. Good sized bathroom and bedroom. Clean room.

Despite the name of the hotel, it didn't occur to us that it was a train themed hotel! Fortunately, the theme was contained to the lobby and dining room. Very dated and mismatched decor, but the worst thing was the strong musty smell throughout the hotel, probably from the old carpets. Nothing about the room was 'delux' despite the description. I'd hate to see a 'regular' room! The bath was stained. The plug in the sink didn't seal, so the water had to be run continuously. The front garden path to the road was overgrown, making walking through the arch slightly challenging, so we walked around the back instead. Mostly small issues that could easily be overcome with a little effort. Overall, we were a bit disappointed.