Enough space, and convenience dinner. Excellent room services. But check out processing too slow.

good location and clean place

Great place.

Location was very convenient. I did not like the fact that the hotel hosts events with loud music and bright lights until late hours. My room was on the second floor facing the pool and the hotel had an event until late hours on a Tuesday night. I was not able to sleep because of loud music and bright lights until 3am.

My main complaint is about the room. I disliked the room. In particular, the bathroom. The bathtub drain was clogged by hair, so taking a shower was disgusting. The accessories are worn out and in need of a renovation. The bathtub is very high above the ground, so you almost require a step stool to enter the tub. The toilet seat is small, it seemed like a toilet for toddlers and not adults. The desk chair is uncomfortable, even after a few minutes of use. The Wi-Fi connection is free, but the speed is awful, and the signal drops constantly. Not a hotel for business travelers. The lobby restaurant has a good buffet for breakfast and the staff were friendly and helpful. The check-in process was fast.

Overall it’s a good hotel. The hotel is in a great location and most of the staff were very nice and professional. As soon as we arrived, at our request, the front desk arranged for a nurse/tech to do the COVID test in our room since most places were already closed, and closed the following day. This saved the day! We did encounter an issue where the a/c wasn’t working, and we were immediately “upgraded” to another room. That upgrade was bad. It was on an outdated floor with a room to match. Pretty depressing so we complained and right away got a room to match the original. The breakfast was good but unlike the rest of the hotels, they did not have a cook. You only had two options of already scrambled eggs which were runny if you like them that way. I missed not being able to get an omelette made! The hostess at the front for breakfast was the only staff that was not really nice. She had a don’t bother me attitude which is not normally found in the hotels we have visited. Some hiccups, but again, overall a good hotel since our issues were resolved right away.

The staff at the front of the hotel, front deck and the restaurant were wonderful. Breakfast was great every morning. I really enjoy the comfortable bed.

Amazing stay!

Amazing stay!

The staff was great! Friendly as it could someone be! Perfect restaurant with great servers! Specially Alexandre, this guy really went over and beyond to make us feel welcome!

MUITO BOM, RECOMENDO

ok

Excellent serviço and great personal. The hotel was remodeled and now much more comfortable

Great hotel. Good service. Rooms could be larger but they good

It was exceptional!!! Everyone was very professional and helpful especially Henrique at the front desk.

Very nice hotel in good and safe location

Short overnight trip on a Saturday evening. Hotel service and setting was great, but did not have a chance to look around. Large retail area with furniture and interior design next door that also housed some restaurants.

While thenstaff is bery helpful, I felt very much desceived by the pictures and name of the room. It was called a Park Room, and the pictures showed the window of the room overlooking the park in front. That was not the case: our view was into a bland courtyard and other room windows. Looking again at fine print, it did say “view to courtyard”. well, the “courtyard” is an empty concrete structure and other windows. So don’t be fooled by the pictures, that’s not what you will get. Great staff though.

Big room very comfortable bed but hotel room outdated, unless the one I got

Exceptional property that include the best of the Sheraton service. Also, they have a patio food just in case you are in a tight business schedule.

It is a ok hotel, having 5 stars I was expecting more. For $30 more i could have booked hyatt which i highly recommend.

Name Brand but terrible staff, poor customer service, poor staff. Did not clean my room at appropriate time even on premium paid executive floor

Room was comfortable, service was amazing, wifi was fast, has ATM in hotel.

Good choice with reasonable price if you stay at the area. You can go to big mall through direct pass.

It was a nice stay but the hotel is a bit old and needs renovation. The reception and lobby are completely out of date.

Great hotel ans staff convinience location and great breakfast

Great hotel ans staff convinience location and great breakfast

Excellent - centered in a safe neighbourhood/financial district.

It is a good hotel for a few days of business in Sao Paulo. The environment it's not for a family vacation.

It is a good hotel for a few days of business in Sao Paulo. The environment its not for a family vacation.

This hotel is well located next to the WTC convention centre, although the access between the two could be better. Room was a little tired

Hotel beds very small and they stole my telephone adapter, also items for consumption were very expensive. Hotel was badly rated, as usual in Brazil, this is very common to find 4 and 5 star hotels which are actually less. In other countries they would be considered 3 stars.