Enjoyed our stay view was nice. Staff was nice.

The pool was amazing and it was not crowded. We do wish the stores and restaurants stayed open longer.

Because of school starting the place seemed pretty quiet. The staff is amazing and there are so many things to do between JW and Ritz which are interconnected. Our 5month old had an amazing time in the lazy river. The onsite restaurants were great. A bit pricey for room service and food but the over quality was A+.

Everything was amazing, definitely will be back!

Perfect vocation

Beautiful property. Lots of amenities.

Great experience. Loved walking around the paved paths around the lake

Very nice and clean recently remodeled hotel. The big slide closed at 6:00 which was quite early to me for summer, the pool staff also used an outdated app for closing pool even tho there was no rain on our app and closed the slide and reopened it 15 min until close which we were thankful but to make up for it you’d think they would keep open little longer. Lots of unhappy kiddos. The resultants were expensive for what they were. Loved there was a Starbucks on site!

The hotel was absolutely stunning and the pool as well. Unfortunately r had a terrible experience with our room as it smelt of sewage and had a terrible odor the entire trip. The maintenance tried various times to fix it and was unsuccessful

Great place to stay and the place is amazing to look out.

We arrived at 130am staff checking us in was very nice Next morning went to make reservations for dinner and they told me there were no restaurants available and had no other options for us. We then decided to go the desired restaurant and sit at the bar. Which was no problem at all. The food over all was not that great the only meal we enjoyed was at the pool restaurant all the other restaurants were horrible

Parking is very expensive

Great place

Very nice

Great overall experience. Will be returning.

Wifi was terrible, but overall a great experience

Booked a short stay here to round out our summer. The resort is fantastic. Very clean, updated and well laid out. We were here Tuesday through Friday and had the place to basically ourselves the first two days. Thursday more people started checking in so I would recommend a mid week stay if you’re looking for relaxation and quiet. All of the food we had at the various restaurants was outstanding. So fresh and high quality. The lazy river and the slides were amazing. My 8 year old had a blast. Can’t wait to come back and visit more JW resorts!

Only reason I wouldn’t give it a five is parking is paid and that wouldn’t be a problem if it wasn’t 38 a night I feel is just too much for no reason

Affordable luxury! Even though we live in the greater Orlando area, we staycation here frequently. This Resort feels luxurious in every way. The dining options here are fabulous! The pool and lazy river fantastic. They added some waterslides that make you feel like a kid again! So much for kids to do; activities to be involved in. Service is bar none!

This hotel was amazing. So gorgeous. The pool, water slides and lazy river were such a great addition. All the staff was kind and helpful. Our room was always clean. Only negative was the price or the food in the hotel, that being said we liked everything we ate and drank.

The first day the bellman people stole our kids snacks while they held our luggage. We packed a big plastic bag of about 20 small snacks (Doritos, lays chips, funions, etc) but when luggage arrived at our room most of the snacks in that bag were gone! There were 4 bags left. The Valet service damaged the rim on our brand new car on last day and the manager refused to do anything. Going to cost us $700 to replace it. At the bar by the slides I ordered a strawberry frozen drink which was a mix in a machine. It was $24. I took one sip and threw it away. The drink mix tasted sour and old and they just poured rum to float on top. It was absolutely disgusting. There’s no food for kids at the hotel. Just several very expensive upscale restaurants. We paid $12-$14 each bagels at the bodega. For all other meals we had to leave the hotel. We saw many families ordering delivery of Chick fil A. On positive side, its a beautiful hotel, with a great pool, lazy River and slides. It has a Starbucks which is a plus. The rooms were nice with very comfortable beds. Would we stay there again? No way.

All the staff was so helpful and the food was AMAZING. I just wish there was a microwave in the rooms

Nicely appointed rooms and convenient location

Excellent property

horrible ! Staff rude not compensating security not there when someone has alcohol poured on top of them just viewing resorts kids from a balcony then valley driver swore at my husband ! horrible

The lazy river is amazing!

Amazing pool and staff

pool was too crowded

Great service thank you

One of the best hotel properties that offers business, pleasure and family fun for all. A truly all-inclusive experience. The Riverway was incredible!

Beautiful n safe!

The pool, Starbucks downstairs, and the bar