Really nice hotel ! We paid through hotels.com and it was very reasonable. The pool was nice, and the room had a sofa bed which was amazing for our family of 5. Checkin and checkout was easy and they were super friendly and accommodating!

Friendly staff, very attentive when walking by front desk. Breakfast was delicious and was different both days we were there. My only concern was that the TV in our room kept freezing and you’d have to restart it to get it to work again.

Great place, modern, clean. I love the sectional sofa, nice place to unwind. A bit noisy with the road nearby, otherwise nice place and will stay again.

Street noise loud Rooms. Clean Check in a little confusing Good location

This place is really surprisingly awesome! The included breakfast is really good, not basic. The rooms are large and the bed was amazing. There is a full bar and restaurant in the lobby, staff are great, pool and hot tub plus a large gym. It’s not by the lake but the price reflects this and it’s not far to anything. I had a great stay!

There was a lot of street noise in our room. Property overall was very nice.

The leather/pleather automan and seat coverings are not cleaned properly. The building is not very soundproof (windows don't block out highway sounds), stomping and plumbing (toilet flushing) (from guest staying above) extremely loud. Check-in person helpful. All else average and satisfying.

Good value for your money

Nice hotel, room was spacious . Staff were friendly and went out of their way to help . Breakfast was nice touch , was basic. Did the job, maybe add some muffins , more fresh fruit . The coffee was awful , only option was dark roast which tasted terrible . Need a medium roast coffee. Appreciate the nice ice water at the front . Room was nice , spacious and very quiet. Sorry housekeeping did not do a good job. Asked for room to be cleaned and they only changed the sheets and gave us more towels. Floor was still dirty , washroom was dirty . Dirt on sink and bathtub . You can tell nothing was cleaned in washroom. Disappointed to see a dirty room still . None the less overall I would still stay here again , overall hotel was nice and staff were great ! Please improve housekeeping. That’s very important

Clean, spacious and convenient hotel. Staff is very pleasant and courteous!! Breakfast was a great idea with good choices.

Good customer service

Clean

The Hotel presents itself as a very nice almost “resort like” building that you would see in say: Mexico. It’s just off the main road, and the rear abuts. The Desk check in staff was most courteous, efficient, and professional. Ana also answered my questions regarding the nearby Town, points of interest, and Restaurants. The room was well laid out, spotlessly clean, and the bed comfortable. Pillow options were good. We’ve stayed at the Hyatt Kelowna Hotels before, and its clear that these people know what they’re doing in operating a hotel, and they do it very well. Clean efficient, well decorated and with a decent bed to sleep in. Room; The room was spacious, clean and the furniture well positioned. The bathroom was clean and large enough for a couple to prepare in the morning to start their day. Coffee maker and small fridge are always appreciated when travelling, and this room had each. The bed was large and comfortable, and an assortment of pillows allowed a guest to choose firm or soft depending on your preferences. The room faced the back lot and was quiet in the night. The only criticism I have is i was reluctant to use the safe as it was not secured at all to the wall or wall stud. It was easily liftable for a thief to cart away. When you have seen a thief hoist a Clothes Drier on his shoulders and ride it away on a mountain bike, this safe would be no challenge for him. Please secure the safes better. Overall, Hyatt did a good job here with running a Hotel.

Noisy at night

Very nice clean room . Central location.

Poor service

I didn’t like the fact that the pool was not accessible for the duration of our stay. Although, they gave us an option to use the public pool across the street for free, it would’ve been nicer to have the pool accessible in the hotel as this was one of the reasons why we chose to stay at Hyatt place in the first place.

Very nice hotel

Good

Excellent

The hotel is clean and staff is friendly. Bed, excellent!

all good except a high smell to bleach on the bed.

The included breakfast was good there was lots of options. The beds were comfortable.

I recently stayed at this hotel for 3 nights, and it exceeded all my expectations! The entire place was spotless—cleanliness was clearly a top priority, and it made the stay so much more comfortable. The staff were incredibly hard-working and went out of their way to ensure everything was perfect. Their dedication really showed, creating a warm and super friendly atmosphere that made me feel right at home. The complimentary breakfast was the cherry on top—delicious and with plenty of variety to suit everyone’s tastes. Overall, it was an outstanding experience!

The bed is too small for king size

Staff were very friendly as soon as we walked in the door. Usually when we go to hotels staff never would talk and say hi but everyone did!! I didn’t catch the ladies name that worked breakfast clearing but she went above and beyond and made my daughter a cup of ice tea because the coffee was still out. It was the best iced tea we have ever had!!

Was a great stay!

great location

The washroom slide door has defect by design. It will suddenly hit hard automatically at final. My finger was caught severely when I tried cautiously close the washroom door and I could not get into sleep due to the pain.

Will stay agin

Rooms didn’t get cleaned in morning. Shower heads got no pressure. When I checked in the lady tried giving me trouble on repaying my $200 fee for damage which was an inconvenience. Waited 25 mins to be checked in again..

Not particularly great.