The room was very hot and the only way to open the ceiling windows is by the pole provided. However we had to use a chair to reach the latch in order to open/ close the window. It took time to address our issues. The tv had no connection and that was addressed late in our stay.

inattentive when seeking info regarding late arrival; "hotel" suddenly re-branding as a mere "guest house"; room #7 a dark hole with 2 tiny roof windows; strong nicotine scent with windows closed; mattresses worn out "bath tub like"; whenever somewhere else in the building a bath room vent went on the noise was as if living underneath a rail way station; bath room light and -vent not separate - >5 min noise;

On the face of it a refurbished building should equate to a comfortable stay but the reality was far from the truth. First of all there are no staff on site, basically this is a serviced room. I made contact via the Whatsapp number provided to highlight some issues but no-one bothered to reply. In addition to the service being sub-standard there were a number of other issues: 1.) My room had large sky lights with no coverings (blinds or curtains) 2.) The door is not fitted snugly so there was light streaming into the room (hallway lights are on all night). 3.) In view of gaps in the door you can hear your neighbours coming home in the early hours and using the key pad to get into their room. 4.) The bed was uncomfortable - I could feel and hear the springs. 5.) The room was not cleaned properly e.g. a previous guest has left shampoo and shower gel. Also the plug hole guard had been removed and I had to replace it. 6.) Using the hot water via the sink generated a lot of noise (from my room and others). I stay in hotels between 30/45 night per annum and this was one of my worst experiences ever. One to avoid in my view unless they can quickly get their act together and provide a decent level of service rather than trying to operate on the cheap.

There was a problem with our 1st hotel and hotels.com sorted it out and rebooked us in at 45 Queen Street. This is a new place and because we were there within an hour of the booking we did not receive the information on how to get in (it's all key pad codes). Luckily Rebecca arrived after about an hour of waiting around (on street parking is £5.60 an hour) and we finally got into the room. The email with the pass codes needs to be sent out immediately if the booking is made for arrival on the same day. Whilst the room was lovely and spacious it wasn't serviced and supplies were not replenished, luckily one of the other rooms was left open and unoccupied so we had to take the loo paper from there. The location was perfect for us, a 10 min walk to Princes Street and 20 min to the castle. Once they iron out the teething troubles it will be great. Little issues didn't spoil our visit at all