The hotel it's great, the only thing we will wish they don't let the outside hustlers talk to the guest. It's very uncomfortable & make the experience kind an awkward.

Liked the beach and entertainment. Steakhouse was a disappointment, buffet was ok but not great. Upgrade to preferred but wasn’t worth it.

Beautiful hotel and pleasant atmosphere. Food tasted fresh. Live nightly entertainment. Overpriced spa options, lack of a full size mirror in the room, hotel wasnt able to accommodate a room with one bed w/o charging additional $1800, made experience slightly unpleasant. Too many individuals on the beach and in the property that harass patrons to make a sale or try to upgrade services that should be standard. Excursions were accessible and timely. The hotel needs to prioritize patron comfort and experience rather than seek out explicit profit at every angle.

The staff of super friendly and attentive especially Kelly and Yari from the entertainment group and then Rander and Bolon from the beach bar.

Everyone was amazing. They could do enough to make us happy

Had a great time.

N/a

Amazing

This was a fantastic experience from top to bottom. From the moment we stepped off our taxi, we were greeted with top notch service. They brought us into a side room with drinks and food for checkin. We were then showed the property by our butler, Orlando. He was incredible!! He truly brought out all the stops of great service. From making our suite filled with flowers on the bed, to a sign on the door he made the experience of our honeymoon even more special. The workers were incredibly friendly and start to recognize you to provide even better service. Juan Jose and Marlon were two waiters that also pulled out all the stops. These two made our dining experience special by always making sure we had what we wanted before we even asked. They were amazing!! The only down side of the property is the beach workers from the shops outside of the property. They were very pushy, would always come up to you on the beach and hasstle you. Even when sitting in the preferred area. I highly recommend to not interact and to purchase items through hotel or when on an excursion. Everything sold on shops can be purchased elsewhere without having to deal with these people.

The staff was very friendly and was more than willing to help out with anything we needed. Me and my wife will definitely be back!

Our butler, Marcos, was phenomenal, he provided everything we needed and was very attentive.

Upon arrival issues occurred with payment and issues continued the duration of our stay.

Beautiful resort! Very friendly and helpful staff.

There was nothing unique or extraordinary about this property. For all inclusive this was just average. Did not have any wow factor whatsoever. Service was hit and miss. French restaurant took two and a half hours to get our food.

Very friendly staff

EXCELLENT the word itself says it all. We loved the food, the staff very friendly and welcoming. Everybody knew a good amount of english which was important for my husband who is american. Room was clean, We will come back soon!

The property was great. But, we couldn't get champagne to our room as part of the all inclusive which took away from the vacation. Also, the massage parlor was great but if you use a coupon its a completely different experience than if you pay the full amount. Meaning staff will walk you through the process if you pay the full amount. If you don't and use a coupon they will drop you off and let you figure everything out by yourself. Finally, the house keeping was great but we did have a bad experience with a house keeper coming ruffly at 830 when we would usually be at one of there shows. We had the please do not enter privacy sign on our door. Upon entering our room after that she had immediately shut the blinds and closed the door behind her. Every staff member that cleaned the rooms in the morning time never shut the door behind them while cleaning. I'm glad we caught that particular person right as she entered the room because as soon as we walked in she left almost immediately which was cause for concern. So after that we chose to not have are room cleaned anymore for the remaining portion of the stay. Also, we had a small spec of blood on our sheets that was hidden by a green cover that went across the bed. Other than that it was a decent experience.

It was great , I did 4 nights and , I had no issues ! The food was good , the weather was weathering & the staff were always nice and kind . Great property !

Food was ok. The room was beautiful. The property is beautiful but the star is the service.

awesome

I loved all the dinning options, all the activities to do on the property and all of thr staff were wonderful. The food wasn't as good as I would have hoped, but it was ok.

Great all you can eat options. Massive pool, good drinks, and a beautiful beach.

We loved our stay here at Secrets! The hospitality was above and beyond and the cleanliness of the resort was immaculate. There is a lot of walking since this resort is massive, but the views made it worth. We do wish there were more food options at the buffet, there is a choice of dining at their specialty restaurants.

The service at this resort was great.

Fun!

5 stars great service.

Very kinda and helpful staff

Loved this property

Everything about this resort was 10/10. The hospitality, the food, the cleanliness. We will be booking here again for sure.

The property and pools were beautiful. The food was just ok.

Need better chefs. Seafood was fishy and smelt. The lamb in Cancun was sooo much better as well as the shrimp cocktail. Other than the food everything was great

Everybody was super nice (employee’s) they would always help. The place was clean.