I just really like this hotel! I work at a hotel in New York and see the attention on details of Mercure team! They remember my name and always friendly with out being fake!!! Great location and the pool is a major plus!! I definitely come back soon!!! Thank you guys!!!

It was good but I stay on a room next to construction so very noise

It was good but I stay on a room next to construction so very noise

its an older property but all was always clean…. staff and service was amazing, friendly and super professional ❤️ I love it and will stay here again

its an older property but all was always clean…. staff and service was amazing, friendly and super professional ❤️ I love it and will stay here again

Excellent hotel. Everything was great. Nice room, comfortable bed. Functional gym. Most importantly, the staff are great, friendly, and accommodating. I would definitely stay here again.

Excellent hotel. Everything was great. Nice room, comfortable bed. Functional gym. Most importantly, the staff are great, friendly, and accommodating. I would definitely stay here again.

Flooring in the room was old and worn. Otherwise a very nice hotel.

Flooring in the room was old and worn. Otherwise a very nice hotel.

Property is a little dated, but fine for what you pay. Good location. Breakfast was decent. There’s only 2 lifts and during the morning rush it can take a while to get down. One morning one of the lifts broke and we couldn’t get in a lift down, every time one arrived it was full, so we ended up having to walk down 13 floors.

Property is a little dated, but fine for what you pay. Good location. Breakfast was decent. There’s only 2 lifts and during the morning rush it can take a while to get down. One morning one of the lifts broke and we couldn’t get in a lift down, every time one arrived it was full, so we ended up having to walk down 13 floors.

Location 10/10. Breakfast 10/10. Apartment 5/10. Fitness center 1/10.

Location 10/10. Breakfast 10/10. Apartment 5/10. Fitness center 1/10.

The room had stained sheets, not pleasant at all. A weird smell in the room as well. Room wasn’t ready at check-in time. Staff was rude and not accommodating at all, they certainly do not understand what it means to work in the hospitality industry. Do not recommend this hotel at all. Not at American standards

The room had stained sheets, not pleasant at all. A weird smell in the room as well. Room wasn’t ready at check-in time. Staff was rude and not accommodating at all, they certainly do not understand what it means to work in the hospitality industry. Do not recommend this hotel at all. Not at American standards

The elevator is too slow

The elevator is too slow

I don’t know where to start, except to say don’t trust them when they say they will email you closing bill showing all is paid off. You get a bill for your entire stay and more. Then you have to go through hoops proving that you paid all at check out.

I don’t know where to start, except to say don’t trust them when they say they will email you closing bill showing all is paid off. You get a bill for your entire stay and more. Then you have to go through hoops proving that you paid all at check out.

Prior to our check out, there was a $76Rls balance for out breakfast. I paid cash to the supervisor name “Lrissa” and her front desk employee name “Allen”. This front receptionist absolutely had no customer service experience and there was not a question that would not end in a “Yes”. Our check out was to be at noon of September 6-2021. We wanted to stay until 4:30 pm. I did Not want to deal with them, So, I went to hotels.com and booked an additional full night. When we went downstairs Larissa and Allen asking me I could have just asked them for extension. To which I replied, I did not want to be bothered with lack of their customer service and argue over 4 hours. I even offered them if we need to move from that room to another would be fine as I was not going to ask Hotels.com for refund. I then proceeded to pay $80Rls for the breakfast owed and they had no change and I told them keep the change. Day after we arrived home, we get a bill for a full day of stay (We had already checked out at 4:39 Pm and had prepaid to Hotels.com). These people are charlatan and after 10 years of being a customer of this hotel will never go back. Make sure to get receipt that you paid. They assured me I will receive a check out showing balance zero.

Prior to our check out, there was a $76Rls balance for out breakfast. I paid cash to the supervisor name “Lrissa” and her front desk employee name “Allen”. This front receptionist absolutely had no customer service experience and there was not a question that would not end in a “Yes”. Our check out was to be at noon of September 6-2021. We wanted to stay until 4:30 pm. I did Not want to deal with them, So, I went to hotels.com and booked an additional full night. When we went downstairs Larissa and Allen asking me I could have just asked them for extension. To which I replied, I did not want to be bothered with lack of their customer service and argue over 4 hours. I even offered them if we need to move from that room to another would be fine as I was not going to ask Hotels.com for refund. I then proceeded to pay $80Rls for the breakfast owed and they had no change and I told them keep the change. Day after we arrived home, we get a bill for a full day of stay (We had already checked out at 4:39 Pm and had prepaid to Hotels.com). These people are charlatan and after 10 years of being a customer of this hotel will never go back. Make sure to get receipt that you paid. They assured me I will receive a check out showing balance zero.

I loved this hotel. It's charming, well located, cozy. Excellent staff. I'll return for sure!

I loved this hotel. It's charming, well located, cozy. Excellent staff. I'll return for sure!

Great location! The staff is super friendly and the room very spacious. I’d definitely recommend it

Great location! The staff is super friendly and the room very spacious. I’d definitely recommend it

I’ve been staying here for years. Friendly staff, great location, nice and clean.

I’ve been staying here for years. Friendly staff, great location, nice and clean.

The breakfast was good, but not great. However there were option for hot and cold food, as well as healthier (yogurt, fruit) as well as more hearty/less healthy options (cake, hot dogs, eggs) served every morning. The room was a decent size, but there was quite a lot of noise that would come from the street. As well, it was not possible to fully close the window, and I got a number of bug bites sleeping there. (There was only one piece of glass in the window. The metal sliding side that met it had holes in it.) Good shower pressure and sufficient hot water. The area was good.

The bed is very comfortable, the service is great. The location is also great. Breakfast could be better but ok. For the price, it is one of the best in Sao Paulo.

The rooms have balconies. The location is great. Lots of shopping nearby and good restaurants. Near Paulista.

The rooms have balconies. The location is great. Lots of shopping nearby and good restaurants. Near Paulista.

An ideal position for visiting the sights, as the metro was quite close. Although sited in the business district the tourist office was 10minutes walk away, and they were very helpful, and helped us plan our time there. The roof top pool at the hotel was a luxury and provided great views of the city. I would certainly like to stay there again if in the city.