Beautiful

This probably was a win for me and my friends. It had everything that we needed and there really was not much that I did not like about it. However when you go on the beach they're going to be people selling stuff so relaxation time was cut in half but other than that it was awesome.

Excellent service, my special thanks to:Rafael, Encarnacion, Cepeda, Sandy. Part of animación and restaurant.

They rush the renovations our room didn't have a phone for the first six days one elevator was broken for three days without fixing and the day we were leaving on September 11 the second elevator broke so we have to carry our luggage down the stairs though the restaurants were good the buffet is average

Bad service at the front desk all the time

Bad service at the front desk all the time

Staff was friendly and helpful. Unfortunately, our room had issues. Shower handle was broken and water temperature could not regulate. Very slippery floors at the buffet.

Staff was friendly and helpful. Unfortunately, our room had issues. Shower handle was broken and water temperature could not regulate. Very slippery floors at the buffet.

Old furniture and water leaks in the shower and bathroom.

Old furniture and water leaks in the shower and bathroom.

Terrible food and limited choices. Allowed thieves to harass people on the beaches and sell them lies. Awful lack of security!

Terrible food and limited choices. Allowed thieves to harass people on the beaches and sell them lies. Awful lack of security!

The food was not good and there were not beverage choices. Everything in the gift shop was marked up to double the price.

The food was not good and there were not beverage choices. Everything in the gift shop was marked up to double the price.

My original reservations were made for this hotel, but upon arrival we were informed that the hotel was closing, and we were switched to hotel RIU Marcos, which was a much better motel, and the facilities was exactly what we pictured goodness this hotel was closing

My original reservations were made for this hotel, but upon arrival we were informed that the hotel was closing, and we were switched to hotel RIU Marcos, which was a much better motel, and the facilities was exactly what we pictured goodness this hotel was closing

Staff at RIU is amazing, they provide excellent service. Location is great with beautiful beach 🏝️. Property is well maintained. Food is great. Spa and wellness, very good. The only thing where I would like to see some improvements are rooms that can use some updates, bed mattresses are slightly too firm for my preference. Overall I would recommend this property to my friends and family.

Staff at RIU is amazing, they provide excellent service. Location is great with beautiful beach 🏝️. Property is well maintained. Food is great. Spa and wellness, very good. The only thing where I would like to see some improvements are rooms that can use some updates, bed mattresses are slightly too firm for my preference. Overall I would recommend this property to my friends and family.

Would have given 5 stars for everything except that the entire hotel was closing the day we left for 4-month grand renovation. Should be spectacular when it reopens but during our stay they were removing art, mattresses, room fixtures etc. and halls and elevators not as clean as they could be. We felt rushed to leave.

Awesome place with the nicest people ever!!

I loved my stay in the resort but one thing that I feel that should be changed is that the massage is $80 for 25 min, that price is out of this world.

Good place but food can be better

Awesome place with the nicest people ever!!

Good place but food can be better

I loved my stay in the resort but one thing that I feel that should be changed is that the massage is $80 for 25 min, that price is out of this world.

My stay at Riu was, by far, the worst resort experience I have ever had. One of the bartenders DRUGGED my friend and I at the Riu Party. About halfway through her drink, she realized something was wrong and we stopped drinking. She was sick for the next three days. There was actual poop splattered on our bathroom door when we got there and the bed sheets smelled like mildew. The pools were filthy, and all the food was way overcooked. On top of that, the service was terrible. The server around the pool area was rude. We waited 40 minutes for a drink IF we got our drinks at all. One day, he refused to take my friend's drink order at all. When my friend contacted the hotel directly about how she was drugged, they told her she needed to contact Expedia, as if Expedia was responsible for their bartenders drugging guests.

Stayed at Riu Palace Bavaro for a wedding. The only positive about my stay was there were not a lot of guests so I didn’t wait long for food, the pool was relatively empty, lots of poolside chairs to choose from and the beach wasn’t crowded with people. The negatives: lack of variety in food. The buffet areas such as Taino and montecristo had the same exact food selection. The Japanese restaurant was terrible. The Italian restaurant bampolo was used for the reception site and I was expecting Italian food. Nope… food that was served at the reception was pretty much the same food at the buffets. The rooms were older, rust seen on any metal surface. My rain shower head didn’t work in the shower so only used the handheld. Wanted to take a relaxing bath but the water was lukewarm at best and it took almost 25 minutes to fill bc the water was coming out so slowly. I turned on the jets and water flew everywhere even onto my bed. The room was spacious for one person and the fridge was well stocked so no complaints there. Pillows were flat and uncomfortable. I had to use 3 just to feel like I was actually sleeping on any and then I woke up with sore shoulders and a stiff neck. Toilets didn’t flush well, had to stand holding the flush button down until everything actually flushed down. The pool area was decent, beach was nice. Ordered some pina coladas and strawberry daiquiris and they were gross I couldn’t drink them. This is my second time staying at a Riu resort. Never again.

My stay at Riu was, by far, the worst resort experience I have ever had. One of the bartenders DRUGGED my friend and I at the Riu Party. About halfway through her drink, she realized something was wrong and we stopped drinking. She was sick for the next three days. There was actual poop splattered on our bathroom door when we got there and the bed sheets smelled like mildew. The pools were filthy, and all the food was way overcooked. On top of that, the service was terrible. The server around the pool area was rude. We waited 40 minutes for a drink IF we got our drinks at all. One day, he refused to take my friend's drink order at all. When my friend contacted the hotel directly about how she was drugged, they told her she needed to contact Expedia, as if Expedia was responsible for their bartenders drugging guests.

Stayed at Riu Palace Bavaro for a wedding. The only positive about my stay was there were not a lot of guests so I didn’t wait long for food, the pool was relatively empty, lots of poolside chairs to choose from and the beach wasn’t crowded with people. The negatives: lack of variety in food. The buffet areas such as Taino and montecristo had the same exact food selection. The Japanese restaurant was terrible. The Italian restaurant bampolo was used for the reception site and I was expecting Italian food. Nope… food that was served at the reception was pretty much the same food at the buffets. The rooms were older, rust seen on any metal surface. My rain shower head didn’t work in the shower so only used the handheld. Wanted to take a relaxing bath but the water was lukewarm at best and it took almost 25 minutes to fill bc the water was coming out so slowly. I turned on the jets and water flew everywhere even onto my bed. The room was spacious for one person and the fridge was well stocked so no complaints there. Pillows were flat and uncomfortable. I had to use 3 just to feel like I was actually sleeping on any and then I woke up with sore shoulders and a stiff neck. Toilets didn’t flush well, had to stand holding the flush button down until everything actually flushed down. The pool area was decent, beach was nice. Ordered some pina coladas and strawberry daiquiris and they were gross I couldn’t drink them. This is my second time staying at a Riu resort. Never again.

Excellent

Excellent

Beautiful property but could be a 5 star if the following wasn’t a problem….the rooms are uncomfortable, it gives motel vibes. The sheets & blanket are very uncomfortable. My sheets were not clean when I arrived and I had them change them and it was slightly cleaner but not entirely. My room overall was not ever cleaned properly. There is so much rust in the room especially the toilet and in the shower. They obviously don’t clean the walls, dressers. etc. the staff is uncomfortably flirty, they make passes at you all day. Cleanliness is priority and comfort and I felt neither.