The staff are warm and welcoming, the food in the Dinning Room was excellent and the G &T on the Terrace super .. what was not to love- thank you all

Nothing

Exceptional service and staff. We were treated so well. Loved our stay at The Lodge.

The location and view are wonderful. The team at the reception desk were helpful and had good tips for Tours at the property and around the region. The quality of the Breakfast was very good. The room was big and beautifully decorated.

The cleanliness of the room and common areas was not as expected. The team at the bar/restaurant did not do their job well at serving lunch and the food was medium. It seams to me Managment should do a better job training and supervising the job of their personnel. Although it is a 4 star hotel, the price is high and service and cleanliness should be a given.

Staff were excellent, place was lovely, breakfast was fab

Nothing

Great staff, exceptional service. Beautiful location. Excellent dining.

Decor

The location is beautiful, peaceful. Ashford castle and gardens are a gem. The personnel is extremely friendly.

The food was amazing, bright rooms kept perfect. The boat trip was fantastic

Na

The staff, the food, the drinks, the breakfast, all was amazing. Would definitely go again for a nice get away.

Music in the dining room. It was very quiet there, I could hear other peoples conversations. I think some nice music in the background would drown out other people and create a nicer ambience. Noticed this at dinner and breakfast.

everything was so nice but breakfast was the best I ever had in a hotel

location and Staff were amazing . 7star service

leaving

relaxing,friendly and beautiful location

the staff

n/a

Location was lovely. Staff excellent, friendly and very helpful

Limited vegetarian option on bar food menu and also would have liked to eat later but this was not available after 5.30

Yes very happy

Fabulous. looking forward to the new spa & pool opening soon.

The room was clean and spacious. Food was lovely. Staff very nice.

We had a very pleasant stay at this wonderful Lodge. The room and bathroom were immaculate. The dual voltage charging outlets, and the bathrobes and slippers were an unexpected bonus. The breakfast was superior to anything we have experienced. All staff took great pride in their work. A special mention to Breakfast Supervisor Rose Donoghue who went above and beyond to ensure a high quality of service was met. I left three pairs of boots behind in the parking lot, and I was thrilled to find the staff had retrieved them and set them aside for me.

The phone reception in the room was spotty.

One of the best hotels I’ve ever stayed in! We can’t wait to return! The staff were so attentive and genuinely lovely. They really made our stay special! Bedrooms were spacious and had a very luxury feel with modern interiors. The bed was huge and so comfortable. The Lodge was so homely and cosy and the grounds were absolutely stunning, with beautiful views over the lake. The breakfast was unlike anywhere else, almost 3 courses with a huge selection and so delicious! I can’t recommend this place enough!

Nothing

room

dinner menu. Special Christmas dinner advertised on brochure in room. wasn’t available when we asked.

excellent location beautiful hotel & excellent staff & especially the breakfast host so accommodating excellent attention to detail. we had beautiful meal In Wilde Restaurant also Manager/ wine specialist was fantastic he had a vast knowledge of the different wines & gave us fantastic recommendation for wine to suit our selection of food chosen to eat !

nothing

People and the area

Some cleaning /redecoration in room required

Great location. Very friendly and helpful staff, the reception when we arrived was fantastic. Very comfortable rooms and food in general was good, although there could be much better options for food in the bar.

rooms could have used a little TLC. Some dirty spots in the shower and fixtures were a bit loose.