Shower heads quite awful

Good hotel with large rooms to explore the area. Hot tubs and swimming pool fed from local spring water add to the value. Kids enjoy themselves at the pool.

Customer Service terrible, my rather expensive Mercedes got damaged while parked in front of the entrance under the car port. CCTV cameras pointing straight at my car. Notified front desk staff immediately and was promised investigation, hours later still nothing, followed up with staff again at night, still nothing. Next day promised again and again by different staff different stories. Left all my correct contact details with different staff on numerous occasions, still nothing. On check out duty manager again promised they would investigate and come back to me. Now writing this review 3 days later and still haven’t received any form of contact or feedback. Appalling customer service. Left with insurance bill now!!😭😭😭 quick to take your credit card details but ZERO customer service skills. CUSTOMER BE AWARE!!

Awesome place. Nice and quiet. Great amenities, clean, great location. Friendly staff. Perfect for a nice getaway or base for all the great activities around Rotorua .

Effortless checkin Nice bed and sheets Plenty of towels Loveky hot shower Pleasant and polite staff Easy check in Central location Cool view of lake

Loved the swimming pool & the spa pools. Loved the desk in our room. Restaurants were marvellous. Staff were most helpful.

Hotel has a nice pool and hot pools also. Was walkable and parking right out front. Staff were pleasant. It is a big hotel with a several minute walk to the room.

I liked the overall experience was great, I feel there is room for improvement in regards to the Gym needs some love and attention, Bathroom could do with a replacement of grout. Update the pictures on your website, to reflect what your getting.

This hotel is listed as a 4 star but I'd place it closer to a 2.5 or 3 star. The staff are kind and generous with their smiles, which helps buffer the disappointment. While clean, it is worth noting that it is close to the lake edge and some sulfuric activity and the room was oppressively scented as such. Walking distance to many sights and to shopping, which is fabulous.

Amazing property and so handy to so many sites 😄

Great hotel

Close to all attractions, food and cages in Rotorua. New renovated rooms are freshened up. Staffs are cheerful. Parking is plentiful.

Loved it!!!! Staff was amazing :) check in was no stress at all :) Food was sooooo yummmy

Lovely accommodating staff

Location is good, staff are friendly, and the pool is great but the roo and parts of building beyond the front facing entrance and restaurant is quite tired. The bathroom needs attention as the shower head was very corroded, making pressure terrible and was unable to be properly cleaned.

Hotel design and beautiful gardens - very relaxing atmosphere and check in check handled by so well- very welcoming and managed.

The property was very clean with some great staff

Nice bar

Everything was spot on except for the meals we had at the Restaurant for me unfortunately. Great location, very clean, awesome pool and spa area, very nice staff, comfy beds, lovely view from our room and nice gardens on the property.

Great location very nice and friendly staff, great facility with indoor pools. We enjoy our stay overall

Close to town.

Excellent service and great facilities.

It was a nice hotel, very big. The cleaning lady was a bit strange though, she knocked on our door as we were leaving the room and asked if we could skip todays cleaning and we said no, because we wanted it cleaned. She just sighed and seemed very annoyed, was strange since we paid for the service. Other than that, we enjoyed the spa and it was easy to park.

Perfect location

Was a good stay

Staff were excellent, super clean and comfortable.

Great location, near to the spa and town centre.

Beds were very comfortable

Always bad when your first encounter with the receptionist who suppose to be warm and welcoming is condescending which leaves a real bad after-taste

Had a great stay. Service was great. Great location. Only minor let down was the indoor pool was really cold :(.

Smelly

Handy location, easy parking, friendly staff, and walking distance to centre of town.