We had a wonderful stay here! Older facilities but very comfortable and cosy. Parking was a bit challenging as the car parks are quite small for all the bigger vehicles but made it work. Wonderful service! The buffet breakfast was perfect and set us up well for the day. A beautiful place to stay, it was nice to be a little bit out of the city of Rotorua.

Good location, place is a little dated, leaking tap, light hanging out of roof in bathroom.

Quaint, pretty views and friendly staff

Our original rooms were unavailable due to a water leak, however the manager went above and beyond to accommodate our group of 7 adults. All of the staff were absolutely lovely and the room was perfect. Thanks team! Would definitely stay again.

Very beautiful area. Nice clean room, but really needs maintenance and cleaning in front of entrance doors

Absolutely loved the property, will be booking for our family holiday nexf year :D

Location was convenient 💯

Very tired property, inside & out

The property was clean, though quite rundown and not indicative of the pictures or description. The staff gave limited service and room was not prepared for arrival. They did not have adequate staffing for the peak period and cited more than once that we would have to wait for service due to being at capacity. Whilst the property was clearly quite stunning when originally built, it is lacking now.

Lovely spot. Very comfortable room. Staff were lovely. Water wasn’t real hot. Not many food places around but hamburgers and chips from side store at the mini market were the best we have had for ages.3 minute walk down the road. Great place to stay to visit Okere falls.

First let me start by saying the staff at VR Resort in Rotorua was amazing, but the facilities are in dire need of cleaning and maintenance. At one point in time I could see this was a pristine hotel, but as we walked into our room the drapes had mold, the comforter had bleach stains, the closet door handle came off and the lamp broke in half as we went to turn it on. We decided to go to the sauna and the ceiling had white mold growing. The more we looked around the more we noticed minor fixes that would have improved the visual representation that the facilities were cared for. In addition, cleanliness is a factor, having garbage left in the hallways is not a good representation and guest laundry areas have to be cleaned if they are opened to guest.

The rooms are a little dated, the bathrooms could do with an overhaul other than that was pretty good, warm, tidy, with auitable amenities

The lake

I liked the location . Peace and quite out of city environment. Good place to relax.

Very relaxing

This property is clearly older and while that is not necessarily a problem, there is some maintenance that needs to be addressed. There was very noticeable water damage to the sealing of the shower and the sink faucet was loose enough to move around whenever you touch it even lightly. The hot water kettle kept turning off (which is fine if you keep turning it back on) but it had a smell that I wasn’t a fan of. The staff was kind and helpful when we saw them but this is a very large building (apparently part time-share) and only spoke to a couple of people the two days we were there. Overall, the beds were soft, the water pressure was good, and the room was okay for the price. If it were a little closer to the city or the property was in a little better condition it would have been solid.

I like this property

The hotel setting is wonderful it’s nicely situated on a lake and is in a very quiet location. Mostly things were good although the property is definitely showing its age. Needs a little TLC.

VR Rotorua is a great resort. It may be an old building however the rooms are spacious and the beds are comfy! I would definitely stay at this property again without hesitation

Overall value for money was ok. We would stay there again. It was clean but the bathroom was old and tired and needed a deep surface clean/scrub. I'm not sure it really meets its 4 star rating. The taps in the bathroom and the shower did not have hot and cold identifiers on the them. The plug didn't have a centre piece for pulling it out of the plug hole. We had to hunt through every cupboard to find things. Nothing was labelled - and there were no instructions about where things were. The bed, carpet and curtains were fresh and new looking. The bed was very comfortable and temperature control easy with the heat pump. The wine glasses were not matching ( a small detail I know - but its not what you would expect in a 4 star rated hotel). TV was excellent and had a good range of channels, Wifi was excellent and there was ample extra lighting and charger/usb plugs. Check in and out was easy. Staff were pleasant enough. The grounds look a bit tired but coming in to winter that isn't surprising.

Staff was helpful but facilities are showing signs of aging. Laundry was not working

Beautiful and clean, out of the way so quiet and peaceful. Staff wonderful and helpful.

This was such a beautiful and peaceful property, not too far from the shops in Rotorua. Would definitely recommend!

Hotel location is fantastic for a quite weekend away, right on the edge of the neighbouring lake. Friendly staff, nice rooms and amenities meant for a very pleasant stay. Would recommend!

Very clean, comfortable room. Highly recommend. Staff were friendly and helpful

Loved the experience. Breakfast was standard. Friendly staff

Very Happy with the service. Very Beautiful location for a Hotel.

Pretty property. I checked in late and left early, so wasn't there for too long, but didn't have any issues. Would stay again.

Very pretty setting right on the lake. Great staff and wonderful food.

Nice lake view. The mattress lacks support, sinks in.

Great location. We really loved the character of the hotel. The restaurant was fantastic, and staff was friendly and helpful. We had a great experience.Looooove It

Upon entering the reception area, there is an unpleasant odor reminiscent of a toilet drain, which unfortunately permeates the entire hallway. While the room smells marginally better, it seems evident that air fresheners have been heavily relied upon to mask the underlying scent. The cleanliness standards are mediocre at best, hardly indicative of a four-star establishment. I would rate it as a three-star accommodation. Disappointingly, there was no milk provided in the fridge for coffee. The breakfast offerings are basic,it worth $15 per person. Regrettably, I do not intend to return.