very kind! comfortable!

Fantastic location 50 ft from eat street and the main turist street in the quiet side of downtown. Great room (2 room suite) if you travel with family.

Absolutely top notch! Could not fault anything. Perfect location, friendly staff. Would definitely stay again

Helpful stay comfortable room

Excellent stay as always Warm and helpful staff Heat pump in room playing up and moved to new room promptly Superb food See you next time !

The Regent is really well located for an evening out in the many nearby restaurants. It still feels relatively new and well looked after. We have stayed before and really enjoyed it, however, this time there were a couple of disappointments. The mineral pool was advertised as being open from 9am so I had planned a dip before having to head away around 10.30am. When I noticed it was still closed at 9am I was told that it was only half full and not ready until 10am. Unfortunately, this did not leave me enough time to use it. Bit frustrating because it seemed like bad planning on a busy holiday weekend. Super important to manage guest expectations - and the mineral pool was definitely one of the draw cards for deciding to book this hotel. It seems that the importance of these features to guests has been overlooked. The other disappointment is the lack of parking now that their large dedicated parking space has been taken up by a new accommodation block. We had to park just outside on the street - not a major given parking was free over the weekend, but another unexpected. One final minor annoyance is the fact that the housekeeping station was next door to our room and in the morning the housekeepers had positioned their trolley outside our window and were chatting - a bit disruptive when trying to have a lie-in. Having said all of this, the hotel still has plenty of good points, including, comfy beds, good check-in and out experience, so would consider staying again.

The hotel is a uniquely decorated boutique hotel. It was about a 10 minute walk from the tourist info bldg. and a quick walk to the food alley and the waterfront promenade. We were allocated a very spacious suite on ground level in the bdlg. close to the hotel entrance. However, the room had its drawbacks. The TV is located too far from the beds for easy viewing ... we assume the designers assumed people would sit on the sofa to watch . Our room had a locked connecting door to an adjacent room . The door was beside our bathroom and in the area where there was a mini kitchen. However, we could hear the smallest of sounds through the door and we assume the guest on the other side could hear us too. Our room was located right beside the entrance to this wing. The door was left standing wide open and unsecured in the daytime, leaving us feel a little vulnerable as people could conceivably wander in from the street as it was not being watched from the front desk. At night, the door was closed and patrons needed to use their room key to access the entry. However, it was noisy for us hearing people enter and slam the entry door right beside us. Another drawback to our room was that the blinds needed to be kept closed at all times. We did have a patio right outside our sliding doors, but beyond that was the street where passerbys could look in. We did sit by the pool one morning. It was a lovely little setting. We did eat breakfast off the menu in the restaurant .

Room 19 Mattress had more bumps and lumps than the Himalayas - not easy to sleep on Won't be back

Our favourite accommodation in NZ. A beautiful hotel with just the best location. A minute’s walk to Eat Street and just a few more to the CBD and other attractions around town. We had a lovely room with a private courtyard, the bed and pillows were super comfy and it was all very clean. The bathroom was great - large shower with good water pressure and double vanity basins and mirrors. Wonderful smelling toiletries and they even provided toothbrushes. The weekend staff were very helpful and friendly. Cannot recommend highly enough.

Great place

We booked this hotel after reading that it had a rating of 9.4, but we’re sooo disappointed. Nothing about this hotel warranted it’s description as luxury. We booked a 2 bdrm apartment but there was barely enough room for 2 in the sitting room. There were holes in the walls, lights didn’t work, the wood of bathroom sink was swollen from water. The ‘patio’ was two plastic chairs under the outdoor staircase, honestly I thought I was staying in a dingy student flat. The house keeper we met was super friendly, but front office staff gave no eye contact, didn’t asked if we enjoyed our stay and dismissed me with a ‘you’re good to go’. Whatever you do, don’t let them check you in to Room 9. It’s just not good enough.

No longer have much onsite parking but otherwise a lovely property.

Two nights and it couldn't have been a better stop over. The hotel is very well presented with lovely rooms, swimming pool (warm) and mineral pool (hot) which you can reserve for your own use. Minutes walk to lots of places to eat but we had breakfast in both mornings as so good. The staff could not be better. When we spoke to any staff or asked for help/advice they went out of their way to be helpful. Only downside is parking but is not a show stopper as lots of free parking on the top road, a minutes walk away, is available if needed. Check-in and out was quick and smooth.

Was expecting to love this place based on some of its previous reviews but just didn't. Room was hot and stuffy and you couldn't leave the windows open due to seasonal flies (this per hotel) and yet the ac was very poor. Restaurant was also a let down - with all their awards I was expecting something special but just wasn't.

Nice and modern walkable to stores and foods Very centralized Strongly recommended

Quite, close to many restaurants

Regent of Rotorua is a very beautiful hotel located at Rotorua city center. Staff members were really friendly and helpful. The hotel room is very spacious, conformable and beautiful. We enjoyed the private swimming pool with mineral water and delicious breakfast at the hotel restaurant.

Room is very spacious. Only complaint is the noise from nearby restaurants but it stops at midnight.

The property is in a good location with a lot of restaurants close by. The property is safe and staff is very helpful. Rooms are of decent size and very clean. The breakfast is decent. Wifi is a little temperamental.

Courteous, helpful and friendlt staff. Particularly Vivian was pleasant and eager to help people with a smile. Good value and outstanding location.

Very easy acccess to Eat Streat

Convenient location, attentive and helpful staff, clean. Reception/lobby and rooms give a sense of luxury. Overall, a pleasant experience.

Good location

I loved this place, very comfortable, big rooms, amazing pool, the best staff, super safe!

Rooms are elegant and spacious, very comfortable bed, great amenities, staff are warm and helpful. Very good breakfast menu. Right next to Eat Street for convenient dining outside the hotel restaurant.

Staff friendly and helpful. Very walkable.

Clean, cozy overall a great place. If you are driving parking is limited

Customer service was great! Clean and comfortable!

Nicely updated hotel with comfortable rooms and a fantastic location near "Eat Street" where you can find any kind of cuisine you are in the mood for. There is plenty of parking on the premises and on the street since you will have a car to visit the geothermal sights in the area.

Loved it

Staff checked us in Staff checked us out Rooms look great Excellent location The guy who took our bags to our room was the only redeemable person in the whole place. Noisy and being near the stairs meant people hung out chatting by our room - 6.15 am !!! Room was clean Did I say that? One coffee sachet for a room with two people!!! Just being picky now as it had a cafetière which is pretty good. Do reserve a table at Poco, an excellent tapas place in town Just ok but probably good deal for the money

This would be a normal 3 Star hotel (think Springhill, Garden Inn, but no gym and smaller). But there is no world that this is a 5 Star hotel. There are no special amenities, breakfast is ehh and extra, somewhat noisy halls, and outside of check in, we did not receive any service. The person who checked us in was polite, but that was it. The bathrooms are small, 1 small window in a corner of the small room. Again, it is not a bad hotel, but it is a bad “5 Star” hotel. There are better options, and this should really be re-rated To somehow be rated a 5 Star hotel (like a Waldorf, Ritz, etc) is inane. There was not enough hotel parking, there is no valet. And we were told we would have to park on the street and then move my 9 am to avoid ticketing