It is was really good experienc staying with Marriott

The receptionist was not professional enough to handle our check in process. First she checked in us in a wrong room where my reservation was for triple beds and she put us in double bed room and when i called her she said they can provide a third roller bed and it will block the walkway. So I had to go back to the lobby to change the room. Also, I asked upon check in to change our dinner timing to have it in breakfast time instead and she didn’t do that where she put us in awkward position with the restaurant. Last bed cover we’re having blood stain and found the last day of our stay and housekeeping in hallways needs to be improved. Thanks.

It was absolutely the worst hotel I have ever stayed in period. Not clean, only one guy serving customers at check in. Bathroom are so disgusting. Rooms smells like cigarette disposable area. Carpet are old and nasty.

Omar was very nice cleaning the rooms. The hotel was close to the Haram. Transportation was also good. Highly recommend

Karim the night staff and also the day staffs were kind and very presentable.

We arrived around 12.30 pm by EK, the Front Desk staff Ms ( Abeer or Ambar - dont fully recall) was helpful . She also upgraded our Tripple Room to a Suit . Confortable stay for Umrah . Thanks

- Great Breakfast, variety of foods - Shuttle Bus to the Haram, otherwise a 7min walk. The bus is convenient and quick however once dropped off, you need to get an elevator down the ground floor which can be quite busy - All staff were attentive

Nice property adjacent to Haram. Good food n prompt service with in-house mosque

Whenever i will come to perform umrah i would defintely stay in Jabal Omar Marriott Makkah

Good

Very friendly

The hotel was lovely and the staff did their best but we had multiple experiences with room service where our bathroom especially was not properly cleaned, left with water all around, and old towels were removed but not replaced.

Good in general

Nice hotel, close to the haram. Food options and quality very poor. Staff are friendly.

There is free transportation 24/7 that drop you near ALHARAM right behind (Altawheed Hotel ). 12 min walking to king Fahad Gate (( Makkah )) Nice lobby Nice breakfast buffet Definitely it will be my top 5m3 hotel to stay again in Makkah.

On of the best hotels near the haram

Easy check in. There was a shuttle around

Overall stay was good the best part is their frequent shuttle service to haram which makes life easy.

People are nice but the conditions of the rooms and toilets was not of a level of 5 star hotel.

The front desk and the transportation was very amazing

A bit disappointed with the facility, for the amount we paid for a presidential suite, I would expect to have clean furniture, bathroom is small and the same size as any other room in the hotel. Check it and check out is not ideal I would think twice and about this place

Only 7 minutes way from Masjid al-Haram . Very convenient.

The staff could care leas wether you are there or not. Very indifferent and unwelcoming. Not a single member of the team checked on how our stay was for the entire duration.

very accommodating and friendly staff

New

Excellent!!!

Very conveniently located by the haji's enterance to the Haram, the shuttle transport from hotel to haram is non-stop at all hours, shuttles are ready to go at the hotel and at haram any time which was extremely convenient. Staff was very friendly and accomodating especially Mr. Rehmat and Me. Karim at the reception, they both took very good care of our needs as I was traveling with my elderly uncle. Will be staying here again for the last leg of my journey and will definitely stay here for any future visits as well. 5 star facility with a 5 star staff, highly recommend!

The service was great! Roomboy, Ahad and his supervisor, Damil were fantastic at getting the job done. Overall, very happy with my stay and would definitely return!

Lovely hotel, free shuttle bus close to the haram

The check in Service from Marium was amazing! She was very friendly and answered all of my questions. The room however wasnt as clean as some of the other hotels in the area, there was noticeable dust on tables, lamps and other items

Check in and out was nice and quick the gentleman on the reception who checked us in very welcoming,polite and professional he gives as upgrade to harm view room Cleaning staff on our floor very good Shuttle service was very convenient it was 24 hours

A very clean Hotel and three minutes walk to Haram