The best part of this property is the location. We were lucky to have a unit on the lake side so had a beautiful view. The property is very tired, but was really warm and was pretty well equipped with aircon (needed to cool it down as thermal heating a bit much), decent TV, good linen and adequate kitchen equipment. Staff were pretty helpful. One thing I didn’t notice till the day we arrived is that checkin ends at 8, we didn’t make it in time but they were still able to accommodate us. Parking is first come first served (and very narrow) but we were always able to park even on holiday weekend. There is no lift or ramp so accessibility may be an issue for second or third floor rooms.

The best part of this property is the location. We were lucky to have a unit on the lake side so had a beautiful view. The property is very tired, but was really warm and was pretty well equipped with aircon (needed to cool it down as thermal heating a bit much), decent TV, good linen and adequate kitchen equipment. Staff were pretty helpful. One thing I didn’t notice till the day we arrived is that checkin ends at 8, we didn’t make it in time but they were still able to accommodate us. Parking is first come first served (and very narrow) but we were always able to park even on holiday weekend. There is no lift or ramp so accessibility may be an issue for second or third floor rooms.

Good location

Good location

No hot water

No hot water

Excellent accomodation. Very central location and fabulous views of lake Rotorua! The spa pool was fabulous. The staff were extremely welcoming and helpful. The accommodation was so clean and spacious. Would highly recommend

Old motel complex, for the price the room was okay however the outside facilities could do with extra cleaning and maintenance. Thermal pool room was quite rundown

Excellent accomodation. Very central location and fabulous views of lake Rotorua! The spa pool was fabulous. The staff were extremely welcoming and helpful. The accommodation was so clean and spacious. Would highly recommend

Old motel complex, for the price the room was okay however the outside facilities could do with extra cleaning and maintenance. Thermal pool room was quite rundown

Enjoyed our stay, unit was clean and appeared to be updated throughout. Didn't get time to use the pools or spa even though looking at the spa was a temptation. I liked that even though we were close to shops, restaurants and event centre the motel was in a quieter area without traffic noises.

Enjoyed our stay, unit was clean and appeared to be updated throughout. Didn't get time to use the pools or spa even though looking at the spa was a temptation. I liked that even though we were close to shops, restaurants and event centre the motel was in a quieter area without traffic noises.

Smelly, the sulphur pool and a unusual smell in the room

Smelly, the sulphur pool and a unusual smell in the room

Firstly the associate who checked us in was courteous and professional. He was able to arrange for an early check in which we really appreciated. However we could not over look the dirty room,outdoor areas and the pools. As we had chosen this hotel to experience the thermal pool, we just couldn't use it as it was not clean. I would like to caution other guests that the photos are not accurate and if you want to experience thermal pools you may want to consider going elsewhere. In closing the motel is in a great location and easy walking distance to restaurants and attractions in Rotorua.

Firstly the associate who checked us in was courteous and professional. He was able to arrange for an early check in which we really appreciated. However we could not over look the dirty room,outdoor areas and the pools. As we had chosen this hotel to experience the thermal pool, we just couldn't use it as it was not clean. I would like to caution other guests that the photos are not accurate and if you want to experience thermal pools you may want to consider going elsewhere. In closing the motel is in a great location and easy walking distance to restaurants and attractions in Rotorua.

Very basic motel in need of modernisation. Very expensive for what it was.

Very basic motel in need of modernisation. Very expensive for what it was.

Nothing good to say about property, only thing to recommend this property is the location, units very run down, major revamp required, so bad we checked out after the 1st night despite having booked for 2 nights

Nothing good to say about property, only thing to recommend this property is the location, units very run down, major revamp required, so bad we checked out after the 1st night despite having booked for 2 nights

Great to be able to use the hot pool and spa pool after a long drive/day out. Comfortable bed and air conditioning meant a good sleep.

Great to be able to use the hot pool and spa pool after a long drive/day out. Comfortable bed and air conditioning meant a good sleep.

Needs more things done to it

Needs more things done to it

Good stay -

Good stay -

John was an absolute delight to deal with. Great staff and accommodated us. I strongly recommend the hotel to our friends and in future I plan to book at the same hotel. Thank you

John was an absolute delight to deal with. Great staff and accommodated us. I strongly recommend the hotel to our friends and in future I plan to book at the same hotel. Thank you

Place was good,near the lake best of all we got to park our car infront of the porch which was convenient as my sister has difficulty in moving around.Great place to walk in the cool morning by the lake.

Place was good,near the lake best of all we got to park our car infront of the porch which was convenient as my sister has difficulty in moving around.Great place to walk in the cool morning by the lake.

Everything is good from the staff and the room are clean

Everything is good from the staff and the room are clean