Construction happening at hotel made me getting to my room from main entrance a tad far

When we arrived, we were notified that the trundle on our bunk bed was missing because their new mattresses had not come in. We purposely booked the family suite so it would have the trundle for our 3rd child. My daughter had to sleep on the very uncomfortable pullout couch. The property did give us free parking, though that hardly made up for it, as there were several other issues with the room. One of the lights didn't work, there was a missing lamp, and even though we booked 3 months in advance, we were put in a room overlooking the basketball courts (and could hear the ball being bounced from our room). No one ever notified us of the trundle situation prior to arriving. The next day, the hotel offered to have us move rooms after we were already unpacked. We were on our way out to Disneyland, so we declined. When we arrived back from our first day at Disneyland, the room was not made up. I called and asked why we didn't receive room service and the front desk said you have to request it. What?! No one ever told us this, either! The people at the front desk had an attitude when we complained, so that was also annoying.

Rooms are comfortable and clean; the staff is friendly & helpful. One of the better hotel fitness rooms I’ve used (all the equipment worked, and they have dumbbells & a cable machine in addition to cardio equipment). The pool/recreational area is great as well. A very well-maintained location overall.

Loud and in need of an update. Free breakfast buffet.. however this location caters to Disney. So 100+ kids and parents dominate the breakfast area and you can’t get anything to eat. I’m sure you know this for sure. My last stay at this hotel.

Hotel is ok. Liked having the kitchen, full size fridge is nice. Air conditioner in the bedroom was loud. Front desk not the friendliest. Beds weren’t comfortable but not terrible.

We thoroughly enjoyed our stay at this hotel! Our room comfortably accommodated our party of 4. Breakfast was perfect to grab before heading to the parks. Can’t wait to stay here again. Thanks for an amazing stay!

Better breakfast options. Nice hotel and close to Disneyland

Hotel is comfortable, older, about to start remodel but nothing as of yet so rooms are a bit old and worn. The staff were all great, friendly and check in, check out were a breeze. I look forward to staying again after the remodel!