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room was clean, tidy, smell good, they have free laundry when I stay, the lift is quick and almost empty. the staffs were nice and professional. the area is local, quiet, plenty of eatery, the view from my room is nice.

it's a bit far from downtown, but close to many important business locations in Hanoi. The room maybe a bit hot, you should to close all the curtain at noon for the aircon to get cool. however, it's not really an issue.

The view on the lake is wonderful. No matters when: in the morning or in the evening. It’s beautiful. Bed is comfy. Bedside reading lamp is missing though. The internet connection was stable. Cleaning is daily, laundry is included. The way to decent cafes and coffee-shops takes 5-7 min walk.

The service could be improved. Some people on the reception are very friendly, some - not at all. Also, please let the cleaning staff know that it’s highly important to knock before entering the room. Some of them didn’t. As there are no signs ‘please do not disturb’ in your hotel, please, respect the privacy of your guests. Anyway, thanks for your hospitality. Mostly it was a pleasant stay.

Nice building with lakeview. The staff is very friendly and helpful, So, I feel comfortable in this room.

New apartment with great lake view , i feel very comfortable .

The space at the hotel is extremely clean and cool. The staff here are very very friendly, helpful and sweet . We enjoyed our stay at Granda Lake View very much

nothing