Location was good.

Rooms are quite old and dated. Shower and bidet were pretty gross. A pipe was dripping and could be heard inside one of our rooms when other people in the hotel had a shower.

Price

Unfriendly, stoic reception...wont even say hi or smile

The staff was excellent! Very helpful and honest with Information provided. Even helped me recover an overpayment to a cab driver.

The room is not a good as the pictures showed. It is misleading. The price also was pegged at 50% off. So you think you’ve got a great deal. But really you get what you pay for. But again I say the hotel otherwise had excellent service. I was quite satisfied.

The location ,staff and orginzing trips

They charge 3 percent for credit cards

amazing location and tasty breakfast. we also used laundry service which was really useful

The staff is very helpful and generous. The room size is small. The location is right in the city centre so it is well connected.

The room size is very compact and we found it a bit expensive.

Not many choice.

Nothing.

This Hotel is a scam on Booking.com. Everything is so old in the room, and dirty. The spa doesn’t exist. Nothing is like in pictures. I would give this hotel 1*. The only good thing was that the people who works there were really nice and helpful.

excellent staff and the place is so convenient. the rate is so good and affordable

nothing

Amazing location. Staff very good and helpful

it was excellent

nothing really

I like this hotel with friendly staffs, very good location in Hanoi Old Quarter, beautiful room with nice view. Hotel is very clean. And I like the brekfast here also.

The room was clean and comfortable, and the staff was amazing. They went over and beyond to help make my stay enjoyable. I highly recommend this hotel for anyone visiting Hanoi.

For the price you can't really go wrong. Exceptionally cheap. A pleasant room, not amazing but nothing bad either. I can't think of anything I would complain about. It was a bit small but that's to be expected when it's so cheap.

..

No window

They were responsive in Booking.com & offers assistance to guests. The hotel has a lot of good food options nearby. The attractions are walking distance. Comfy bed & spacious room (but not new, it looked renovated from an old-style hotel).

It came with free breakfast but not exceptional so we only tried it for one night. I was charged during checkout so the Grab rides has to wait as we transact the payment. You can hear the people chatting & walking outside. It has one tiny elevator that only fits 2 pax w/ luggage. Lobby was hot. They didn't open the air-con our whole stay. People at the breakfast area weren't approachable. The photo in booking.com is a little far from the actual in terms of "freshness" of the room. Hehe!

great staff and location

could need an update to interior

location was central, rooms were comfortable and relatively clean

the spa/massage that was advertised was off property and inconvenient for guests to access. Roof tops bar was also not open

Love the location which is inside the old quarter but a bit distant from the heart of all the hustle bustle, so you still can get a good night rest.

The room looks a bit dated but overall everything is in good condition.

There is a bit of unpleasant smell when i walk in.

the location was good and staff was friendly

it wasn’t clean enough, and room looked very different to the photos online, and was very outdated