Left feeling very disappointed with this hotel. I booked and paid for a double bed, checked in and found i'd been allocated a single bed only. Spoke to reception, they said they gave me a single bed as i was travelling on my own. Explained that i had paid for a double because that was what i wanted. Response was hotel was fully booked for the night. Was only a two night stay so moved on after the second night. I drank a can of orange from the room which at check out they wanted to charge me 100000 vnd, i reminded them that they had made an error with my room, reluctantly i felt the front desk manager gave me that drink complimentary because of the error. Just a point to note, the rooms dont look like what the images show when booking, the word 'catfish' comes to mind.

Left feeling very disappointed with this hotel. I booked and paid for a double bed, checked in and found i'd been allocated a single bed only. Spoke to reception, they said they gave me a single bed as i was travelling on my own. Explained that i had paid for a double because that was what i wanted. Response was hotel was fully booked for the night. Was only a two night stay so moved on after the second night. I drank a can of orange from the room which at check out they wanted to charge me 100000 vnd, i reminded them that they had made an error with my room, reluctantly i felt the front desk manager gave me that drink complimentary because of the error. Just a point to note, the rooms dont look like what the images show when booking, the word 'catfish' comes to mind.

Good value for money and in a good location. The staff are very friendly and the breakfast options are good.

Good value for money and in a good location. The staff are very friendly and the breakfast options are good.

Excellent property would recommend a stay here

Excellent property would recommend a stay here

Attentive staff. Poor wifi connection, rooms with only 1 vent difficult to cool down with room turning off when you remove keycard.

Attentive staff. Poor wifi connection, rooms with only 1 vent difficult to cool down with room turning off when you remove keycard.

Service is good.

Service is good.

Clean and comfortable with a friendly, helpful, and supportive staff

Clean and comfortable with a friendly, helpful, and supportive staff

Almost properties were well prepared for guest but room facilities are little need maintenance. Staffs are all nice friendly, receptionists, breakfast staff, bellman even housekeeping has good hospitality for guests.

Almost properties were well prepared for guest but room facilities are little need maintenance. Staffs are all nice friendly, receptionists, breakfast staff, bellman even housekeeping has good hospitality for guests.

The pool is very small, the place is clean and the breakfast OK. There were better hotels nearby for a similar price.

The pool is very small, the place is clean and the breakfast OK. There were better hotels nearby for a similar price.

one of the better hotels we stayed at in Hanoi. Comfortable, nice room, excellent buffet breakfast in the morning. Staff spoke quite good English and were helpful. The one negative was that my fiancé and I had a massage in their ‘spa’, which was actually just one of the hotel rooms. The massage itself was ok, but we booked and were charged etc for aromatherapy and it was just a Swedish with some scented massage oil. On top of that they then added a service charge at the desk. Massage was therefore a let down and a bit of a rip off. So stay clear of that.

one of the better hotels we stayed at in Hanoi. Comfortable, nice room, excellent buffet breakfast in the morning. Staff spoke quite good English and were helpful. The one negative was that my fiancé and I had a massage in their ‘spa’, which was actually just one of the hotel rooms. The massage itself was ok, but we booked and were charged etc for aromatherapy and it was just a Swedish with some scented massage oil. On top of that they then added a service charge at the desk. Massage was therefore a let down and a bit of a rip off. So stay clear of that.

Every front staff can speak and understand English. Even at restaurant, you can communicate with the hall staff. Human resource is perfect. But, I really disappointed at the smoking friendly situation. You can find ashtray in front of every elevator hall and smell tobacco smoke. Even in non-smoking room, I was troubled by stink of tobacco's smoke. I guess the bathroom air duct is connected each rooms and someone's tobacco smoke circulated by the duct. In Hanoi, I was really troubled by tobacco's smoke at everywhere. Vietnam is developing country and smoking friendly yet. Food, service, and people's kindness was excellent, but tobacco's trouble would disturb your comfort stay in La Casa and Hanoi. I am really depressed for it. But again, La Casa Hanoi is good hotel. I hope the sidewalk of the street in front of the hotel would completed before my next visit to La Casa!

Every front staff can speak and understand English. Even at restaurant, you can communicate with the hall staff. Human resource is perfect. But, I really disappointed at the smoking friendly situation. You can find ashtray in front of every elevator hall and smell tobacco smoke. Even in non-smoking room, I was troubled by stink of tobacco's smoke. I guess the bathroom air duct is connected each rooms and someone's tobacco smoke circulated by the duct. In Hanoi, I was really troubled by tobacco's smoke at everywhere. Vietnam is developing country and smoking friendly yet. Food, service, and people's kindness was excellent, but tobacco's trouble would disturb your comfort stay in La Casa and Hanoi. I am really depressed for it. But again, La Casa Hanoi is good hotel. I hope the sidewalk of the street in front of the hotel would completed before my next visit to La Casa!

Cosy and clean hotel with warm staffs always at hand to offer assistance. Rooftop dining offers nice city view

Cosy and clean hotel with warm staffs always at hand to offer assistance. Rooftop dining offers nice city view

The location of the hotel is good, around 15-20 mins walk away from the old quarters. Staff are very helpful and good command of English which is a plus point.

The location of the hotel is good, around 15-20 mins walk away from the old quarters. Staff are very helpful and good command of English which is a plus point.

Amazing buffet breakfast. Very friendly and helpful staff.

Staff are welcoming and polite overall but need to be more attentive. Warming room decoration is impressive. Room are clean yet a bit dark at night. Enjoyed delicious foods of room service but a bit disappointed by daily breakfast because of limited foods choices. However the hotel massage is Not recommended as the outsourced personnel is unprofessionally chattering all the time. All in all, the Hotel is still money for value.

Staff are welcoming and polite overall but need to be more attentive. Warming room decoration is impressive. Room are clean yet a bit dark at night. Enjoyed delicious foods of room service but a bit disappointed by daily breakfast because of limited foods choices. However the hotel massage is Not recommended as the outsourced personnel is unprofessionally chattering all the time. All in all, the Hotel is still money for value.

Very welcoming and helpful staff to help with what to visit, book taxis and advise in future destinations in Vietnam. Only regret is the size of the pool and gym which size and cleanliness could be improved.

Charming small hotel located outside the craziness of the old quarter hence offering a quieter environment. Very warm and welcoming staff as well as helpful with logistics. Good breakfast. Only regret is the small size of pool and gym.

Very welcoming and helpful staff to help with what to visit, book taxis and advise in future destinations in Vietnam. Only regret is the size of the pool and gym which size and cleanliness could be improved.

Charming small hotel located outside the craziness of the old quarter hence offering a quieter environment. Very warm and welcoming staff as well as helpful with logistics. Good breakfast. Only regret is the small size of pool and gym.

La Casa is good value for money, ok it's not in the old quarter but you are not paying old quarter prices and the walk there is not difficult and any walk in Hanoi is always interesting and worthwhile. The staff at the hotel were great and always ready to assist. Their English is good. Breakfast is ok. Room is large.