Great place to stay. You have to cross these two really cool little bridges to get there.

It is a very pictoroesque area located on an island The rates are very reasonable

A lovely hotel in a quiet setting

We bookend online and arrived at 11:30pm and nobody was there to great us and give us our room

Would need a deep cleaning of carpets in the hallways and an update in furniture and would benefit in the painting f the rooms and hallways. The bed was comfortable and the room was clean.

Aa

Love how it is very private and romantic, beautiful property. Rooms are nice and beds comfortable

did not like the place

I got a good deal on Expedia but i thought the hot tubs outside were included, we had to pay an extra $80 for the baths , i think it should be included in the price!

Arrived to the hotel at 830pm - no one there and all areas locked up! Had to find another hotel for the night - really not impressed

Think it needs sime tlc.

not what was advertised,,,deposit required more than than room charge,,,room in basement, all ammenities showed are all extra $$$ -no foods allowed even if you are on special diet and special meals. we requested refund as not staying and was refer to expedia for refund, no business card available to contact owner,,, receptionnist seem to have no ideas on anythings except run credit card on terminal,,, Left message to get contacted but nothings so far,,,,so i must assume got rip off of full charge....this is a money grab establissement.

Nice

Great experience . The place is very good

Holes in the towels and sheets. Silence is not at all reinforced, so you have to let it go. Staff was lovely. Outdoor facilities were nice. Some pools will seriously damage your bathing suit.

It’s a shame that they do not take better care of the property, everywhere you looked something was broken or about to break. Very quiet site and could be very peaceful but organisation of the work that needs to be done destroys it. The hot pools where still getting filled up when site was open, making 1 of them cool instead of hot, they came and clean a quiet area while we where in it. They are trying to improve the place, but too little effort and investment. Not worth it for the price

Coin tranquille

Beautiful place to stay 👍

The hotel could not find my reservation at my arrival. They didn't honor it even that I showed them the Orbitz confirmation email. I had to pay for the same room for much more. The communication with Orbitz took me over an hour and half. The whole experience was stressful and disappointing.

Good

well managed very clean room the staffs are very helpful.

Love it very peaceful but would love more service and more choice for the breakfast

We booked in this hotel for three days. We arrived at 3pm at the L'Oasis de l'Île, Refuge Urbain, and check-in wasn't till 4pm (though the room was ready). I informed the front desk that we had been driving for 7 hours, and if the room was ready, could we possibly check in early. They told us it would cost CAD 20/hour if we wanted to check in early. It was a bit of a struggle to get checked in, and finally, after 30 minutes, they said ok. When we got our keys, the front desk informed us that the room would be in the basement because we paid the standard rate (economical). The window in the room is on the same level as the ground, making the room dark and claustrophobic, which isn't on the website. The biggest disappointment was when we discovered the restaurant would close from Sunday at 3 pm and reopen on Wednesday. We decided to check out the next day since one of the perks was the restaurant. It's a hotel; they should at least keep the restaurant open.

The hotel was not clean at all. The room was in the basement and a terrible smell was dominant which make us stay all the time out not in the room. I was shocked with the dust every where in the room. Spider web over around the night lamp. In general I don't believe that the room was cleaned properly. I will never return back to this Hotel.

Though the Covid circumstances made some things unavailable, that didn't have an impact on the quality of my stay. When I got to my room, it was not well cleaned, and some parts were in need of renovating. The staff were much too eager to meet my needs during my three day stay, which didn't make it the most restful... I had hoped to get some work done and get some peace and quiet and respite from all the Covid stress and turbulence at the time, but it did not work out that way. Overall, I was disappointed but don't hold the Covid limitations against this place (the spa and resort grounds being closed). I would like to give this place another try when everything is up an running.

Very nice hotel to stay during a business trip to Laval. The outdoor hot tubs are amazing in winter.

Lovely accommodating people and great bistro!

Very beautiful and elegant hotel, on a separate island, with impressive hot springs and delicious French cuisine, very convenient to stay in. I love it here. I hope I can come here again

I stayed on October 17, this was my second time returning to the hotel following a wonderful stay in September. Both times were for business trips. This hotel has a lot of charm and I enjoy staying here. The room was clean, the furniture is old, but matches the feel of the hotel. The customer service exceptional. I was in room 201, which is above the bistro. My only complaint is that you could hear a lot of footsteps starting at around 5:30 a.m. I’m not 100% sure, but it sounded like staff as they just kept walking around. If given the option, I suggest requesting a room towards the back where it was much quieter the first time I stayed. The spa closed at 9 p.m. that night, which I was advised at during check-in. Unfortunately, the gentleman closing it up starting turning things off around 8:30 p.m. while guests were still using the facilities. Overall, and excellent value for the rate and will definitely stay again.

Had a great stay with my friend. We were looking to get away for a night and relax, and we were not disappointed. The place is beautiful and the massage was very needed and relaxing. Overal very satisfied, cant wait to go back!

This was my second time staying here. Having to travel so much for work, the Scandinavian pools are definitely a treat! The food is excellent and the staff is both friendly and personable.