Mattress only

Room was very small needed a complete decoration of room too many stuff marks on walls needed paint on door frame a crack between wall and ceiling needs dealing with needs coat hangers on wall so can place wet towels after a shower tv did not work down in living room and to be honest never realised it was an ordinary 3 bedroomed house turned into four bedroomed rented accommodation

Nice clean facilities modern kitchen location was great for work don't hear the aircraft.

Small room but was advised by staff about it and offered an upgrade.

Shared bathroom - not clear when booked but was clean.

xxx

address is wrong on your site, its located at st mary crescent, written address is st mary avenue. it create a lot problem for me.

Getting ripped off, i am still waiting for a refund and will be taking this further.

There was nice tea and coffee facilities with all cups and glasses too.

Nothing really to mention here .. Please review the section 'what didn't you like?' to get the full understanding.

The worst experience Poor Customer Service -The front door didn't open, so I contacted them around 5.30pm via phone number by calling 3 times .. it kept ringing but no one answered. I also tried Booking.com app and WhatsApp number they provided, but took them over 30 mins to respond via Booking.com app and on WhatApp the person sent apology message next morning ! Heating Issues - In the room I couldn't see the radiator and it got really cold overnight so it was uncomfortable to sleep throughout the night. When I shared this with customer service, they told me that the radiator was behind the bed and temperature is maintained 19 degrees remotely ! Firstly, technically the radiator should not be covered by anything .. it massively reduces its efficiency and major health and safety issues. - The management said that if I had contacted them, they would have fixed it. After poor customer service experience at around 5.30pm, who can trust your services at midnight/early morning hours ? - Please check attached pics to get the feel. Hidden radiator behind the bed + Note of the wall with instructions draw only one conclusion that the management is ticking the box of maintaining the temperature by heating the 'smart thermostat mounted on the radiator, but not heating the room at all. - Without a thermostat away from radiator in the room, how did someone maintain 19 degrees ? Its felt like 10 degrees so I kept waking up in the cold room throughout the night. Noise - Building work on-going next door so could hear some noise Complaint Resolution Management - Very defensive and not willing to accept poor standards of their service and the facility

Location

On entering it didn't look anything like the photos. Didn't look very clean. Wished I had read the reviews

There was so much wrong with the stay it will not fit into one of these boxes. I have already made a complaint & I will be writing a further email.

Filthy, no where near well Equipt kitchen, landlords had also rented out the front garden to some stranger to park on, making us feel very unsafe with our young family. This is at best a hostel & the pictures are very misleading.

plenty of space

nothing

Showers the water were too cold or too hot plus we didn’t get the bedroom keys on time so we’re couldn’t get in to rest had to ring the host a couple of times to get the pins for the rooms other that was good