Doors on lock didnt work

This was our first time staying at Hotel Playa Media Luna and I cannot wait to stay here again. The location is amazing. Our room was very clean and comfortable. The pool and beach access was great!!

The hotel location is great, the rooms are spacious and clean. The general state of the hotel is ok, common areas need maintenance. The attention from the staff is ok, most of the times there is no one at the front desk, so of you need help you have to wait for someone to show up. Me and my husband had to do an early check out because of huracan Beryl, and we were surprised no one at the hotel told us anything about what security measures they were taking, I spoke to the manager and she said I could ask for a refund with Expedia, they will contact her and she will approve it but after multiple attempts from Expedia I was informed they weren't able to contact anyone, I tried to contact the hotel by email and phone but I never did. I know this was an exception circumstance but I'm a bit disappointed with the lack of client support.

One of the nicest places on the island.

Great location walking distance to resturantes and beach. Clean comfortable rooms.

We had a wonderful stay at this property. The staff helped us with all of our needs. The room and bed was comfortable, but what really made this place great was its location to everything you want to enjoy in the area. Already planning a return with our extended family.

We love staying here! Always our first choice! location is perfect. Short walk to Playa Norte. And the view is unforgettable! The rooms are always very clean and a/c is very cold! Beds are very comfortable. Pools are clean. Wizer is amazing and takes great care of us always! We will 100% be back next year for our 3rd year in a row!

I really like the location of this property. You have the ocean views without the theatre seating in front of the ocean. North Beach, dining and shopping are within walking distance. The Hotel was clean, the staff were very friendly and helpful.

Great location, camielle was a great help. Our room was clean and cozy.

Beautiful quiet place with everything so close it's a perfect stay.

Run down.

The ambience was amplified by the cross-winds blowing through the facility, especially in the lobby. As a sailor who just competed in the Regatta Del Sol Al Sol Race across the Gulf, the constant breeze going through the lobby was like a great chocolate sauce on ice cream. The poolside view of the ocean waves was spectacular. The staff was attentive and polite.

I was so pleasantly surprised by this hotel. The pool facing the semi-private half moon beach was heaven. Enjoyed the smaller dipping pool too. Close walk to North Beach and Calle Hidalgo for all the places to eat. I can't wait to come back.

Nice view of ocean from pool and easy walk to beach and restaurants. The only negative was the showerhead in our room. Hard to get soap off of body

We recently spent three nights at this hotel while we explored and relaxed on Isla Mujeres. The hotel is well located on the north east side of the top of the island, meaning it is well placed for the famous Playa Norte and accessing the restaurants and bars in town, but quiet and secluded enough on its own beach cove, which while you can’t swim there, affords a peaceful retreat from the crowds. It’s like having the heat of both worlds - great access and tranquility. The hotel has a nice pool looking out to the sea and comforts rooms, albeit leaning to the more basic side. A couple of observations: - There is no breakfast facility here, but lots of good places closes by - Coffee Break and Oh My Brunch were both good and close by. - While there are coffee machines in the rooms and one near the reception, they only offered single use polystyrene cups when we were there, which is very disappointing given the need to protect the island’s ecosystem and environment. - The tv has a couple of Spanish language channels, which is fair, and the “smart tv” functions (ie Netflix) didn’t work. Not a major point, as we were out exploring all the time. - The reception staff could be friendlier and more present/visible, especially as they make you wear a plastic tag/wristband to ensure only hotel guests use the facilities/for security reasons. We saw the hotel cat at the door more than we did staff members!

Loved this place, great location and clean.

Best location on the island!

Can’t wait to come back next year!

Excellent location. Walking distance to restaurants, shopping and the beach. The hotel is tucked away from the street and is so quiet that you can hear the waves. The pool is nice and has a beautiful view but despite 2 pools pictured by the beach, there is only 1. They have another small pool around the corner. Staff was friendly and the room was basic but clean. There are no elevators so be prepared to climb stairs. Some of the websites mentioned free breakfast (which is not true) but they did have free coffee and plenty of drinking water. No microwave in the room but there is one next to the lobby.

We have stayed at this property several times and it is always consistent and convenient. The rooms are nice sized and clean and quiet. LOL..the older gentleman at reception has never changed... While he is NOT a wealth of customer service - he is efficient and gets job done - never rude just not as warm and inviting as the property 😉.

The location of this property is perfect. Close to North Beach, shopping and restaurants. On the quiet side, perfect for relaxing and beautiful views of the ocean and small bay away from the crowds. My room was clean, spacious and comfortable (great pillows too). There’s no restaurant on site, but it’s close enough to food stalls and restaurants that it didn’t matter.

Great value. Great location. Will come Back again. Convenient location close to amenities without the large crowds!

Cool beach and pool with a bar.

Close to beach

Booked partial ocean view, received no view. Starting at 9 am all day long banging and loud noises from above our room. Last night hallway light was out. Felt unsafe due to that. Positive news. Cleaning staff was very good and pool was very nice with an amazing view.

Great location. Nice pool / beach set up (can not swim in the ocean right in front of hotel due to rocks rough water, but a short walk around the corner and you can). Close walk to all the action, but hotel is tucked away down a side street.

The Hotel was nice and in a great location. The only issue we had was the water in the shower was luke warm at best and I told the front desk the first 4 mornings and nothing was ever done about it.

Pool area was great. Beautiful views and a couple hundred yards to North Beach. Room had several issues with lack of maintenance, which seems typical locally. I was impressed that the sliding door to the patio didn't work properly and they repaired within a couple of days as they needed parts.

Close to the beach, clean and cozy room.

We enjoyed our stay. Clean, big room. Coffee was good in the room. Excellent location, walkable to down town. You can park a golf cart on property. Room was cleaned everyday. Beautiful view from pool. Pool was always clean. The decorative tile in the pool could be redone. And i would suggest some music to played out at the pool. The area around the property is old, just like everywhere else on the island. Bed was very comfortable. No hairdryer, and the one i borrowed was not good so bring one if you need it. There was some construction noise on the week days but no big deal, they have to work sometime. I will definitely stay here again

Hotel room had good water pressure, hot water and the beds were comfortable. Room is basic and clean with mini fridge and coffee maker. Towels are on the smaller side for the pool/beach. Pool is warm (July) Franco the bartender was nice. Ivan did a great job of cleaning our room. Didn’t have much interaction with the staff but nothing bad to say about service. Lots of restaurants near by, beach is a short walk away. Sea turtles were nesting on the beach at the hotel and it was amazing to watch (in silence, not lights/flash and do not go close please) we had Rm 28 and do not recommend that room if you want to be able to use it in the summer months. No view and no breeze. I would recommend this hotel for a basic needs stay, would stay again but with a sea view room.we are 2 woman mid 40’s

We are so happy we found this hidden gem! Perfect location! A short walk and you are right on the most beautiful Playa Norte. Street food just outside the hotel (get the churros!) So many excellent walkable restaurants, North Garden, Ruben’s, Rooster’s are a must! Malecon begins just a short walk around the beach for an unbelievable scenic walk down the ocean’s edge! Walk to the Tiny Gecko at night it will not disappoint! A cute little bar with live music and great food and a magnificent ocean front view! The pool area is so wonderful! Relax poolside with a breathtaking ocean view. And that ocean breeze!! No swimming in ocean but you can wade in water near rocks and in cove. Located right in town but you will not hear any town noise. They are nestled back just enough to be so close to everything but far enough away. Sunrises by pool are breathtaking.Gorgeous Sunsets! Snorkel nearby just a short beach walk to Mia Bridge. We had a very private garden view walkout to a garden pool, there are 3 pools. The front desk was always friendly to us, some reviews state otherwise, but we were always greeted and taken care of with a smile, especially from Pat. Our room was cleaned daily with new linens—towels were brand new and room always smelled freshly cleaned upon our return. Pools do need some cleaning—we did see a pool guy cleaning one day and adding chemicals but definitely needed some more attention. But we loved this place and will definitely return!