This hotel is upstairs from the restaurant and was a bit noisy. The video of the water was great but to get to the pool you had to go through the restaurant. The room was modern and clean and the ac was a welcome addition.

We loved this room!!! Nice view, very quiet and walking distance from everything! Loved loved and will be back

Very nice place, ladeback. Great for relaxation and to be around all the shops. Not a far walk to the north beach! Make sure you try the restaurant,great food and drinks!

Room was nicely decorated and very clean. The restaurant & pool was a great place to spend leisurely afternoons after enjoying the island during the mornings. Staff was prompt in communication. Only needed assistance twice during stay, but both times there was a response in under 5 minutes.

Staff was respectful facilities were clean close to all amenities

Everyone was wonderful and easy to deal with. I appreciated being able to communicate prior and during the trip via WhatsApp. The view from the patio was amazing and we loved watching the boats come in from Cancun. We had an excellent stay!

We very much enjoyed the stay at Bartalome. The room was as pictured online, all the rooms are oceanfront. The lady that checked us in was very nice, English was excellent, was always friendly and smiling. The cleaning service was excellent and were always happy with any of our needs. We stayed in room 10

My friend and I cannot be more pleased we chose to stay at Bartolomé for our visit on Isla Mujeres and would recommend to family, friends or really anyone to stay there! The property was welcoming from the sea (we could see it from our ferry ride over) and equally as so from the street when we walked up with our bags. It was very peaceful and quiet at night and in the morning. (We were out and about or at the pool during the day 🙂). The restaurant below closes at 8:00pm so noise late into the night is not an issue and the ferry is hardly noticeable. Our room was very clean and exactly as expected from pictures. The staff were more than accommodating and responsive any time we reached out. If this still hasn’t convinced you, the sunsets from our balcony, restaurant and pool were breathtaking. And no worries on which room you get, all balconies face the water :)

Loved the balcony overlooking the ocean. Within walking distance to restaurants and beach. Excellent wifi. A gem of a place!

Nowhere to park golf cart if you rent one. Nice sunset view at restaurant downstairs. Very clean& attentive staff. To get to pool have to walk through restaurant. Noisy area but close to action if you like that. We prefer quieter areas with more local food

We are a senior couple, stayed a week. This is a tiny (5 rooms or so, all one floor up) hotel over a restaurant. Room was nice and clean, maid service every day. Great location right next to the ferry terminal and everything in Centro is < 15 minute walk. Somewhat insulated from traffic noise and a small private balcony with a nice view of the harbor. At $200US per night, seemed expensive, for what you get. Two significant negatives. 1) Band downstairs was very loud, intrusive in room, made balcony unusable. Played everyday from late afternoon into dinner time. 2) Hospitality level more appropriate for a $20 hostel than a $200 hotel. We asked for two extra towels, told "no", not possible". When we used up the tiny soap and shampoo mid-week I asked the desk person for more. He went on at length about what a big problem that was but agreed to have the maid deliver them. She didn't. Asked again that evening and got the same "big problem" speech but that person did get them for me. A local couple stopped by for a before dinner drink. Got a text the next day saying the maid had spotted strangers coming out of our room and that this was not permitted. I explained they were friends picking us up for dinner. She said that was not permitted and they must wait in the lobby. There are better values and certainly more customer service oriented hotels on Isla.

Bartolomé Oceanfront Suites was amazing, comfortable and convenient. Definitely returning!