The room was big..

There was roaches in the room. I was billed an unkown charge on my account trying to get it resolved general manger won"t call me back.

it was pretty clean

the staff was not good and the front desk guy had an attitude for no reason and didn’t make you feel welcomed will never come back to Houston or this hotel, you have to make a deposit that they don’t tell you about on this app until you come. would not recommend!

Clean

Ran out of breakfast food.

Breakfast was okay. Scrambled egg was too hard (maybe cooked too long) and susages were too salty and not fresh.

The room ws not bright enough since there were not enough bulbs. For example, no light for the TV table (stand), no light on the ceiling and the light next to the sofa wasn't bright enough for reading.

The beds were very comfortable. Parking was easy.

Everything was out of order... no laundry room, buttons in the elevator were broken, only one waffle maker worked, so there was always a line... there was an intense smell in our room we couldn't get rid of. The breakfast was meh. The staff could not help with the simplest requests... they wouldn't even print out a receipt! They told me online that early check-in was $25. I was charged $200. And they did a $100 incidentals charge for every day I was there ($300). That was a lot upfront! I'm hoping that money is returned quickly!

nice bathrooms, big king bed, breakfast

hot on third floor, only two lamps for the night stand and no lamp where the sofa is- v dim light in the entire room

I loved the bed it was super comfortable and felt so clean.

I didn't like the smell coming from the carpet. Their carpet could use a good cleaning.

excellent service

Beautiful facility, clean rooms, comfy beds, excellent staff

N/A

All was fine except the breakfast.

At breakfast, the waffle iron was not funtioning properly because it was not CLEAN. The waffles would stick and be shredded. This should be fixed ASAP!

it is good.

When I booked the hotel and requested to check in early. I received response from from hotel that said "we will arrange for you to check in from 12pm to 3pm". I came in at 1pm and the staff told me the room wasn't ready until 3pm.

The staff was very friendly, the room was clean and the location was great.

Everything was great.