Convenient, near centre, professional staff, clean and comfortable stay with on site parking

After a terrible night at another local hotel, which was filthy dirty and noisy we walked to the Mercure, Sherwood and the receptionist was very helpful, booking myself and other colleagues in requested rooms. The rooms were lovely and clean, beds very comfy and bathrooms clean and fresh smelling. The breakfast each morning, with plenty of fresh choice, was perfect.

Location

Air conditioning not working Safe not working Empty bottles of the body wash in the bathroom Not very helpful staff I made a claim on Booking - didn’t get any reply

Location was brilliant. Breakfast was just ok nothing spectacular.

Comfort and cleanliness

Room was good size, clean and staff where very helpful

The bathroom door was not wide enough for my wife to get in the bathroom with her wheelchair. Unfortunately no accessible rooms where available

The staff were pleasant and a good breakfast was provided.

We payed £165 for a deluxe room. It stunk of dampness and if the shower pressure was turned up to the highest the water would just pour out of the shower.

Kind and polite staff. Localisation is good.

Small swimming pool. Steem rolm out of order. Chloride is overwhelming in the pool and jacuzzi. Very small room. Clothes Hangers are above coffee facilities. TV us installed on the side (photo attached).

Value for money

No storage at all. A bedside table with no drawers. A hanging rail above the kettle is a bit odd

Position

Gap around the bed was a little tight but it was functional and compact

The staff were very friendly and made us feel welcomed the breakfast we had was lovely and the cocktail that we had was amazing

The prices for the food was a bit steep

The food was lovely , everywhere was very clean and the staff were all lovely

Our room was right opposite the lift shaft so we very noisy late at night and you can hear people talking loudly as they wait for the lift , disturbed our sleep for quite a while until late in the night

The bed was comfortable, ample car parking and the location was fine

We booked a suite, we were called on the morning of our stay to say the suite wasn’t available and they had downgraded us but were giving us 50% off the cost of a deluxe king. Firstly this didn’t happen, we were refunded the difference between suite and king but no further 50% off. We were told as an apology the room would have the ‘vip extras’ - this amounted to a bath robe each, 3 cans of pop and a couple of packets of cheap crisps. The room itself was very small so being packaged as a deluxe king as we were told is quite the stretch. We were given complimentary breakfast, it was free but that was as good as it got and in the end we went to a cafe down the road as it was Luke warm and poor quality. The second floor where our room was stunk of cannabis and it took us going to tell reception (despite two cleaners being on the landing) for someone to try to get rid of the smell, they didn’t do a great job but thankfully it was time for check out. The above sounds like a lot of complaints but after booking a suite as part of a present for my wife to see a nearby concert to be downgraded on the morning of the stay and promised a lot to make up for it this hotel is really lacking sadly. Won’t comment on the pool etc as we didn’t use it.

Good location with onsite parking- free if you join their rewards scheme which is also free. Facilities were excellent. Room was a little small and the shower could do with refreshing.

Professional persons working front of house.

In desperate need of carpet replacement in lounge area . Damp smell and worn carpet.

B&B went fine , just waiting to check inn as we arrived a bit early, nice modern look decor , very pleasant.

car park , we paid for overnight parking at reception ,then got a parking fine few days later so we had to follow this up with phone calls. to make sure that the fine can be cancelled. a bit concerning to get a fine, after paying at reception.

Nude design , comfy

Toilet had a sewage smell

Is so nice and comfortable

Great staff as always. They go above and beyond to make your stay comfortable. Great rooms, super comfy mattress. Breakfast was lovely also.

Luxury

No Vending Machines

this property is absolutely beautiful, the pool and jacuzzi are stunning!

Clean. Location was fine for city centre.

Fire alarm went off off around 10pm. It did stop so we didn’t leave room. Staff did not let us know that it was false alarm. Not good communication!

Convenient location

Car park charge unexpected!

Reception desk was open even had arrived late

Small lifts

My booking was correct but they made an error checking me in so they had to interrupt my evening twice to change the name on my card. PLUS they insisted i paid an extra £5 at my room because the person they confused me with had paid less for the room. So in spite of their error, I had to make another payment. I also noticed that the room was noisy but during the evening it wasn't too bad with other noises and TV going on - I thought it was just a person having a noisy shower next door and it would stop soon. BUT it didn't - it was clearly a laundry room as I could hear washing machines and/or driers during the whole night meaning i simply did not sleep. I told the desk in the morning but they insisted there was just a normal room next door. This makes me cross as they are calling me a lier. Also note that they charge £12 for Blue Badge parking which I find shocking. The check in person said he could offer free blue badge parking IF I signed up to their rewards plan. So it's clearly easy to offer free if they want to. So I agreed to filling the form on my phone which also took longer that the few seconds he said it would take. When I complained in the morning to the desk person about the noise she gave me a card with the name of the person to send an email to. So I now have to spend more time chasing this up to probably get a discount on another stay, but the last place I will stay in Nottingham is this hotel. Did I mention the road noise! I know I sound like Mr Angry, but I wanted to be prepared for important meetings in the morning and it was not the hotel stay I needed.

Toooo noisy, hear everything even people talking in room next To me

Too much noise

Clean, breakfast was very good. Staff were very friendly.

Pool area could do with updating, the tiles in the steam room need replacing.

Everything . Room , excellent friendly staff great food

Nothing Loved it all

Lovely and modern pool was nice as well.

The room was quite compact.

Stayed a few times over the years since I came to live in Nottingham in Mercure Sherwood. It's a lovely hotel and nod to the lace industry in the design and decor is wonderful.

The outside stairs to access entrance to hotel lobby could provide disabled guests with additional help ie ramp.Blessings.

Very clean and easy accessible.

Check in was a little late for our circumstance but it is understandable as to why.

Location and facilities. Clean and good value

Toilet seat loose, couldn't get bbc on tv