The staff were friendly especially during breakfast. During breakfast, there were a lot of choice for both adults and children. The location was great, around 10 minutes walk to the castle and restaurants.

My room was adjacent to the clubs which I regret, the noise was so loud I didn’t get any sleep even when the reception staff provided me with ear plugs I could still hear the music. The bathroom door was see through, every time you turn the lights on at night it illuminated the room. Not great when someone is trying to sleep.

La cama era un tanto pequeña, lo único, el resto súper bien. Sin dudas su ubicación es lo mejor

Room 120 very good

Dining room needs up dating and not big enough for breakfast

The location is perfect, close to the center

The furniture needs to be updated, the bed and chairs are uncomfortable. The bathroom door does not give privacy

Good location, walking distance to all the main sights of Notttingham. Room was good and clean, nice bathroom, Nespresso machine in the room. Breakfast was good and generous

Noise isolation is not sufficient. Windows do not close enough to isolate the outside noise. You could hear police cars, traffic and nearby club, in case your sleep is light.

Location to the city, friendly staff (including security) and fresh modern feel. Coffee machine a nice addition.

View over neighbouring businesses bins was not great. Also, size of the room was compact.

A lovely big room, very quiet. Staff super friendly and helpful. We had a blocked wash basin in our room, and we were moved to another room straightaway and given complimentary breakfast next morning. Breakfast was excellent, such a huge choice and very helpful staff. I even had a waiter fetch me fresh pot of tea.

Nice clean convenient

Spotlessly clean

Bath with shower needs a non slip area bigger & better than at present. This is especially like is you are older.

- The room was pleasant and very clean. Well presented. - The coffee machine with quality coffee pods was a nice touch. Made the room feel luxurious. - Great flat screen TV - Very comfortable bed - The bath was a good size and much appreciated to relieve stress! - Luxury Elemis toiletries

- The hotel is on a very busy and noisy main road. This meant I heard loud loud exhaust pops/bangs in the night from speeding vehicles and motorbikes. There was also a lot of noise from ambulance sirens/sirens. Fortunately, I'm a seasoned traveller so I always take ear plugs with me. Once I had them in, it was fine. The hotel does have double glazing, but it's very old and doesn't work well in terms of soundproofing.

Room was nice, was easy checking in and out on the phone. Good location.

We stayed here due to going to a concert, we got to sleep around 2am to then be woken up really early due to staff constantly going in and out of the room next to ours and letting the door slam shut each time.

Comfortable room, with all the facilities we needed, and very handy for the city centre.

People in the neighbouring room having loud sex that kept us awake!

car park was poorly signed

Location

The room we stayed in this time was a lot smaller than previous years. It was also located next to the loft which made it almost impossible to sleep due to the noise

Clean and for once in a hotel a comfy bed. Excellent customer service, going above and beyond to be helpful when my taxi did not arrive.

Hotel is beautiful and rooms great size

Nothing-all great.

Location was great, so close to the square.

Nothing

Very clean and quiet room. I had a very comfortable stay.

I cancelled my parking by e mail 4 days before my visit, there was no response. I phoned and spoke to reception to cancel my parking they told me not to worry. I was asked about parking when I checked in. I was asked about the parking when I checked out. Very poor communication.

had 2 rooms opposite each other in our own little corridor, perfect for our needs, clean, staff friendly

could hear the lifts in the room, and outside clubbing noise but expected from city centre location

centrally located in the city centre and almost everywhere we went was accessible on foot

Location

Getting room key via app was difficult and not working so has to get hard keys from reception

The room was spacious and very clean. The main bed was very comfortable for my partner and I.

The couch bed was a little thin and not very comfortable, but since it was for my kids and they are light, it was fine for them to sleep on.

Initially the room was next to the lift so we asked to be moved, which they did and upgraded us to a King Room. Really lovely and the location was spot on. :0

Nothing it was all good.

Room very dated needs a massive revamp bed comfortable staff excellent

Room very dated and tired around and what’s with the very tired carpet In the rooms

Staff were helpful and friendly Food was good. We had dinner and breakfast. We were pleased to use the parking facility

Pillows were not particularly comfortable Television cut out a few times The tubing on the hand held shower had a leak which caused a bit of flooding.

Stylish, modern, clean and comfortable.

We almost missed it walking past it!

Great location, spacious room, friendly staff, comfortable bed and good breakfast.

The water flow in the bathtub was slow so water was building up in when having a shower. The bath shower screen is very poor, had to keep wiping the floor. There is no making on the bath taps, you can't tell which direction to turn for the hot or cold water.

Great hotel, location is excellent, staff and service great, cannot fault the hotel

Well designed bedroom. Comfortable bed. Excellent tv. Reception staff friendly and helpful. Restaurant waitresses really charming.

Sink in bathroom too shallow No handrails on bath, causing old ones like me having a shower a deal of uncertainty On entering the car park was underlit. Also, from car park the trail of corridors to reception was kafkaesque and frightwning. Reception toilets fooled me with their black tiles and underlighting. Did not realise one of the walls was a door!

Location, size of room was great and very clean.

Excellent restaurant attached to hotel

Mainreception area was very bland and unwelcoming. Was very expensive.