Staff very helpful, happy to deal with any requests

Location in a quiet part of York.

Nothing

Good location, plenty of buses opposite Hotel, to get into York centre, train station 15 minutes walk away and lovely clean room, pure white soft towels, couldn't fault anything and breakfast was delicious! Lots of choices!! Had a double room on ground floor and would definitely book again!

Nothing

Got a free upgrade to a suite. Very comfortable and had all appliances.

Helpful hotel management

Very creaking bed

Ideally situated for Station, City centre and Racecourse. I cannot praise the staff and manager high enough. So friendly, nothing too much trouble. Room spacious, clean and comfortable, mabe a little bit dated. Hair dryer, fan, iron and ironing board in room (not listed in room facilities). Breakfast was lovely, amazing value for the cost. Served quickly and piping hot by friendly staff. Will definitely be returning.

We didn't have breakfast but family did they said it was lovely + plenty to eat. The location was just right not far from town center + the rooms were excellent

I don't think they could do much more everything was perfect friendly staff nice clean rooms

Good clean bathroom. The room had all you could need and the hotel facilities were excellent. The room was lovely and quiet

The room was too hot, but it was during the warmer weather generally

All so helpful and friendly and pool was lovely

Excellent Staff

matress

Fabulous stay and staff are fantastic, pleasant, professional.

Nothing

We like every thing .

I had to pay for parking £25/- for 1 night stay . I think it should be free or lesser in price .

Excellent location close walking distance to city centre. Staff very friendly and helpful. We had a room at the rear, was very quiet. Clean and efficiently maintained with a large car park.

Appeared a little tired but to be fair the hotel is obviously undergoing a major renovation at the moment. Can’t comment on the food as we ate out in York, which was always the intention.

The staff were very friendly and helpful. Breakfast was great. The swimming pool was brilliant.

Due to our circumstances the staff were fantastic and went above and beyond. Big thanks to Chris and his hard working staff. We would highly recommend this Hotel.

Very helpful staff. Interior very clean and comfortable

Not a game changer but would've preferred tea and coffee stuff in my room.

Comfortable beds

Dated decor

Good stay, looked after. Good facilities for the price. Thanks.

Breakfast was amazing and I enjoyed the swimming pool. Staff were incredibly kind, polite and ready to assist you when needed.

All was good

Friendly & helpful staff

The location, the ongoing building work, bed or pillows weren't very comfy

Staff at the hotel are lovely and can not do enough for you. Anything you need they are happy to help. The room was big and had everything we needed for our stay. Would definitely stay here again in the future.

easy check in, nice polite & friendly staff, rooms well furnished, & a hearty breakfast. Just a few minutes easy walk from the Town centre. Nice late check out time too, bonus

All good really, I parked my car too close to a tree......... full of birds with the predicted result in the morning !!!!