Brilliant location, lovely staff, beautiful house. The atmosphere is fantastic and everything feels very personal and familiar, almost more like staying in a private residence rather than a hotel. It's rare to find a place like this. It far outstripped my expectations and I would recommend it in a heartbeat.

The location is excellent, close to the York Minster and other must see sites in the city. The hotel has lots of character with lots of original features, the garden is beautiful, we were so lucky with the weather, we got to enjoy sitting outside. The staff is polite and helpful, they are always willing to help . I would say the highlight of our stay was the Taster dinner, it was delightful, everything was just so fresh and delicious! I would definitely recommend it!

Needed a mini bar

Its such a beautiful hotel. The individuality of the rooms is a great touch. The breakfasts are lovely and staff are very friendly The grounds are amazing. take time to explore them.

I didn’t like that we had to pay for the carpark.

Central location Lovely property. Garden was special

Parking surcharge. No prior warning.

it’s beautiful

original character

wonderful location .. great staff.

The room was shabby and very tired . The pictures on the web site did not show accurately the condition of the room .

The hotel was wonderful and so were the staff . I have stayed at many hotels before but this was the best . I have to say that the young lady on reception must be fit as she carried our suitcases up two flights . The house keeping staff great to talk to and they showed some of the other rooms to us . We have booked to come back in the summer 2022 .

I have to say i was disappointed with the breakfast . My friend likes cereal first but no choise . The cooked breakfast was ok but the sausage to heavy looking and why streaky bacon . The bread lovely and jam and marmalade excellent . Good coffee .

The location. The ambience of the place The helpful excellent staff

Having to pay extra for parking

Breakfast was incredible, thank you. Staff attentive. View to garden was relaxing.

Frosted glass or net curtain needed in bathroom. Got to wave at people whilst on the pan :)

The hotel was in a perfect location. The room was spacious with a lovely bathroom. The bed was comfortable , everything perfect. The staff were friendly and helpful and always with a smile. We were welcomed by the young lady at the reception. She showed us around the hotel and made us feel at home.Special mention to her. The young man when we checked out was also kind and helpful. Breakfast was lovely and the room was overlooking the beautiful gardens.

Nothing really. The bacon was not to our taste at breakfast.

good location and can pay to park the car

Room smelt of sewage as problems with plumbing, very annoyed they did not tell us before we arrived at 6.30pm after a 6 hour drive. Had to then desperately find alternative city centre accommodation in York, had to settle for an expensive inferior quality hotel. Also not advised no TV's in hotel working due to TV mast fire.

Friendly staff.esp reception,will be back next year.

Hotel looked and was very impressive. Staff were very friendly and made sure we were comfortable at all times

Room got a little warm (no air con) but considering it’s a very old building and it was insane summer heat, perhaps not surprising!

Staff were exceptional. Property/Gardens are stunning. Food was excellent. The only booked evening meal we had was sensational. Next time we stay must book more.

Can't single anything out. Would be unfair and going out of my way to do so..

The gardens were absolutely beautiful. The staff were friendly and efficient. A lovely location a short walk to the centre

The bed was a bit small. Next time we will book a room with a larger bed