The pool was great as was the service in the pool bar. The staff were very attentive and the complementary cocktails were a nice touch along with the sugar straws.

N/A

Staff were so friendly! A lot of attention to detail - complimentary drink on arrival and at the pool. Very comfortable stay, would definitely recommend.

Location, breakfast, quality /price

Upon arrival the room smelt like smoking The bed and the pillows were very not comfortable Ripped towels The distributors of hair conditionner were very complicated to use The body cream was not very good

room was adequate, od not have access to drinking water in the room, room service limited and app doenst appear to work

everything amazing, especially the staff. fantastic stay

Room and Pool, staff were very firendly

Great breakfast, room was spacious.

Easily one of the nicest hotels I have had the pleasure of staying in. Bonus points for the water refill stations in the hallway. Very well located, very clean hotel, very nice staff. Showers were very nice as was the Chromecast setup. The rooms were well insulated from sound. Food at the restaurant was good.

The room service was only available between 11pm and 8am which I thought was a little weird.

Somewhat clean but needs more attention to details. We spent 5 nights in a 5 🌟 hotel in Madrid which did look like a 5 star hotel. This hotel looked more like 4 stars. Breakfast was great. I suggest ordering your omelet, don't eat the scramble eggs. They are very......wattery. All in all, they need more work to really be able to deliver a 5 star service. Lots of deficits.

They need improvements. We found one pillow that had a blood stain. Only the second day was the stained pillow cover replaced. We parked the car using their valet service (we never saw the garage). The car got damaged in their parking lot by another car, while parked Couldn't find who did it despite having CCTV. Room charges were paid at check-in however we had to pay a remaining balance at check-out, that is because the receptionist innitially didn't do the right calculation . I'm a little disappointed for a 5 star rated hotel. It is more like a 4-star city hotel.

Clean, great service, good food and drink, room was immaculate with excellent shower/bathroom facilities.

Nothing at all.

Breakfast was nice and affordable

The outdoor pool was shutdown and this is the sole reason why anyone would book the place. Indoor pool water was cold

Nice and comfortable rooms.

Unfriendly staff at the reception. Unclear and misleading communication from different staff members with regards to cost of adding one additional person to the reservation. I reported a couple of things that were not working in the room (e.g. tv remotes) and these were never fixed.

location

over priced, mediocre staff, better options

nice staff.