Instalaciones

Baja disponibilidad en los restaurantes

It had a look of different restaurants to eat at

Nothing really

The people were nice. Workers was polite and helpful...food was great

My first room, there was a scent so allegeries acted up. .Room was changed but then the second room tv was not working...fridge was not working....water didnt get hot untilbday before we were leaving

Friendly staff

Check in process was extremely slow Buffet food was mediocre Shuttle service was extremely slow to get around hotel

very clean and transportation was very helpful.

i like everything

Staff was friendly

The food was horrible, Same selections daily at all of the buffets. We Weren’t able to go any of the restaurants because they were all booked up for our entire stay.

Our stay was for 5 days and none of the specialty restaurants were available to book a reservation for any of the days that we stayed. The buffet wasn’t good and the same food was served everyday. The refrigerators didn’t work in any of our rooms. I would never stay at this location again. I was highly disappointed.

The food, the availability of the specialty restaurants, and maintenance of the accommodations in our rooms.

Very convenient, staff are friendly and helpful

Nothing

Only think I like was a clean hotel resort

I dint like the staff the buffet food not fresh and hot not to much good food plus the lobby resection was not professional and aducated no good communication and you ask the employee where his some place they dont send you to the correct place I am so disappointed. I flight was delayed. I didn't maket july 7 7pm and came on july 8 2:45 am and they charge complete price....

The one single thing that I can think about this resort that was good was that the bed was comfortable, and the beach was clean and nice. That's it!

Anything in this resort is good. I don't even know where to start🤦🏽‍♀️ 1. The ACs in the rooms are awful. A country where is tropical weather. ACs should be something that you take into consideration. 2. The food is awful and has no variety at all. 3. The staff is awful. They treat you like they are doing you a favor. No customer service at all. They make you feel like you are bothering them. Worst costumer service that I have seen in a hotel. 4. Their lobby does not have AC. When you are doing the check-in process, it feels like you are burning in hell. The check-in process took us 2 hrs (worst and slower process that I have experienced in a hotel). At the time of payment, their credit card machines were not working, and we had to move from stations three times. No empathy at all in the process of offering seats, drinks, or so ever because of the situation. 5. The transportation from hotel to hotel is awful. Sometimes, they just transport whoever they want. 6. The cleanliness of the hotel is 4 out of 10. 7. The rooms are outdated. There's nothing to die for. The bathroom is awful and so difficult to shower. 8. There are a lot of mosquitoes all over the hotel. Where it leaves you to know that they do not exterminate constantly or they never do. (Keep in mind, I'm Dominican, and I used to mosquitoes. However, because I had about 40 or more mosquito bites. I ended up in the hospital with an extreme allergy because of that). 9. The entairtament is vague and awful as everything else. Again, nothing major or even important. 10. Overall, I have the worst experience ever on a resort. I wasted my time and my money. At the checkout time, I wake up at 6 a.m., and I'm not an early person, but I just wanted to run out of there because of the terrible experience that we had. (We were a group of about 20+ people, and again, we just waisted our money). Also, as I expressed, I was in pain because of the allergy from the mosquito bites.

the food

it’s better to keep it for me

I want to start off by saying god bless Jesus gods bless deiri heriberto Fernando rosenda Clara David rudelanya god bless the young lady who gave me her own lunch after I passed out and did not leave my side I can’t remember her name but she works at the main lobby as a bartender waitress and hostess she is wonderful such a beautiful soul these people mentioned above plus a few more I can’t remember were so genuine so kind so loving they do their job no questions asked about it no complaints no excuses no rudeness they made my stay here possible I was going to actually cancel my stay and leave ! but because of them I stayed they deserve a raise and they deserve to work in better hotels in pristine conditions these workers are elite sufficient professional outstanding with wonderful bedside manner !

the room was extremely dirty bathroom non working fan non working ac non working they actually turn the ac off without your consent we basically have no ac because they control it also the fridge doesn’t work I actually had an asthma attack my first time here and fainted also all inclusive is a lie and a scam they also false advertise and lie my stay was not worth the money but again due to the people and a few more mentioned above I stayed another thing the other half of the staff are malicious unprofessional rude disrespectful hostile and menacing

La comida

La reception

The location was good and the bedrooms are ok.

The ambient in the night things to do are not that clear or not at all. no music on the pools at 4:00 pm. The hotel is too big and the trolley is not always available and they ignore you to get to another restaurant or pool you need to walk a lot. The restaurants reservations are always full and it would be nice to have more activities

The Staff..The Environment..The food...The Beach and all of the excursions. Great time I will be back

My tv wasn't working sometimes...the power kept going out a few times

nice staff good food

needs to be updated

The rooms of that hotel were not properly clean and had an unpleasant smell. Honestly speaking, this hotel is not a 5-star category hotel since the rooms are not suitable for habitation. On the other hand, the air conditioning in the room did not work.

everything

Honestly it was a great hotel with very great service. Amazing rooms, great views, and nice pool areas as well. Always clean and very attentive staff. AMAZING SPORTS BAR BTW, favorite place.

Felt kind of dead at night, there was barely anything open at night and very few activities. Also, this resort is huge and offers trains to ride you around, the issue with this is the train barely passes through and by the time you get to catch one you are already at the location you wanted to go to in the first place.

space

cleanliness, room, "not that modern"

the service at the buffet was good

small details like bathrooms in the room not good for people , the ceiling had pilled off the paint in parts a little neglected, but the food was excellent