The customer's experience: 'First, me and the driver waited at the door for half an hour, but no one was there. By chance a neighbour opened the building door and we got in to the building. Second, we searched all the areas to find the lock box which was mentioned in the reservation email for the key, but nothing have found. Third, while we were there we saw many people at the corridor coughing so badly. (COVID19 topic) Fourth, the corridor was so dirty and full of rubbish.(pictures attached). For all described above, I have the driver and a neighbour for witness.' They wouldn't issued a refund either. Appaling and unacceptable

Nice home, modern design, clean, easy communication with owner.