Nati, the manager, is personable and helpful.

I have bed bug bites all over my body from staying at this hotel. I am hoping that I didn’t take any of them with me in my luggage! Sadly, it is very difficult to rid of bed bugs and this would appear to be a large infestation and is likely to be in other rooms. Also the room that I had was not clean. In particular, the bathroom had pigeon droppings all over it. However, the toilet also needed a good clean. Like many hotels without an effective technique for removing steam from the shower, my room smelled strongly of mould. Although I was given the quietest room in the hotel, it was still very noisy. Every Sunday, for example, there is a nearby Orthodox Church that broadcasts chanting starting at 2am - joy! The hotel is also next to the town bus station and across the road from a bar - and there is a bar within the hotel itself. I have no idea why others have given this property a high score, except as a favour to the owner. I wish that I had never stayed there!

The place is noisy, the room is cold, the breakfast is not organized, and among all the hotel management not professional as they charged more than the amount booked online (on the pretext of birr devaluation). It is not fair that the hotel is given high score when booking online.

None

The hotel is run by a lovely family who were very welcoming and helpful. They even dropped me to the airport in Shire for free.

The manager was extremely helpful. He ensured that I was happy with my room, and ensured that I was given information about the town, and tourist spots. A free pick-up service from the bus station, and free delivery to the airport were provided. Breakfast was also included with the room fee. Due to the Covid-19 situation I had to make substantial changes to my itinerary to get back home. The manager was genuinely concerned about my situation and was as helpful as he could be. Hot shower and comfortable bed.

Nothing.

Great value place with very nice staff who go out of their way to help you. Most of them speak only little English however. It has a good restaurant and an awesome breakfast.