Just ok, was put in a non refurbished room which was disappointing as it looks nothing like the photos on hotels.com so I feel a little mis-sold to be honest as it was really run down, chipped furniture, no chair for the little table, a hole in the ceiling of the bathroom. It felt very used and is in a very desperate need of a refurb. We asked for a twin but was given a king bed. Yes you get an eye mask and pillow spray but only one?? There was a little fridge on the dressing table with water and milk but these are not replenished for a two night stay, nor were the coffee/tea. The white company shower gel had clearly been watered down. Yes there is a pillow menu but honestly it seems misplaced when everything else was off par. We said to one of the receptionist that we’re were a little unhappy but she simple said she’d make a note of it, there was no offer of rectifying this. The receptionist on check nearly spoke or even asked if we had a nice stay, all very odd. Would I return, probably not but great location for York.

A comfortable hotel with a good restaurant, but expensuve for the size of room. Also let down by the failure of the receotion staff to ensure an electrical fault in my room was fixed when reported.

It’s a super hotel, very authentic and beautiful. It was very cold out, and our room was a bit chilly.

Comfortable friendly hotel, within a short walk of the historic city centre. Room Heating took a while to cope with the sudden cold snap but improved eventually. We had to cut-short our stay at very short notice due to a family incident, the management very kindly waived cancellation fee. We'll definitely return to Middletons Hotel.

Great stay comfortable room. Friendly staff. Close to centre of town so easy to walk in, breakfast high quality produce.

A great stay. Friendly and helpful staff. Great location for central York. Very clean room. Will definitely go back.

Amazing hotel worth every penny, great central location and best hotel I have stayed in York. Room was huge had corner sofa and lots of nice touches including robes, proper mugs, ear plugs, eye mask, bottled water and a huge king size bed. Excellent service by the staff and breakfast was beautiful full English or can order off the menu very healthy no fat at all.

On our arrival there was milk and water in the fridge to make tea or coffee. But when the room was cleaned the next day, the bottle of milk was removed and the water was not replenished. So how were we supposed to make tea and coffee? When the room was serviced the bathroom floor was not clearly not swept and dirty glasses were not removed.