I did not have hot water for one entire day of my stay. I pointed it out to the front desk three different times. They told me that it was all fixed every time but nothing was. They also offered no solution to the problem.

Very comfortable bed and spacious room, property is a dated, but very clean and tidy. Cannot fault it. Service outstanding. Gabriel at the reception was fantastic, beach waiters great David and Toño. Housekeeping great. Will book again

Professional and courteous staff

Really loved the vibes and how the hotel room felt like an authentic casita

I had a great stay at this property and heartily recommend it. I want to give 5 stars all around, but there are a few "quirks" to note. First, it is an older building and even recent updates have not fixed things like sizeable cracks between the door and frame of the room. The bathroom features a waterfall shower head, which is code for really low water pressure. It did get very warm after a bit, though. The other thing I never realized I needed on vacation is a fridge. There was no easy way to acquire water or other refreshments and if you did walk to the Oxxo a few blocks away, there was no way to keep them cold. Even the cheapest chain hotels in the US have mini fridges, and quite often microwaves and coffee makers. I really missed the fridge, so much that I might reconsider staying here on the next visit, or at least see about bringing a collapsible cooler. Now the good stuff: it's right on the beach and they have lounge chairs and umbrellas already set up; it's literally the gay beach; it's within walking distance of nearly everything you need or the starting point of most of the organized tours to the surrounding sites. And last but not least, the staff were all super helpful and had a good knowledge of English for when your Spanish fails you. Again, recommended, but with caveats.

Staff is excellent, property needs updated.

Great place

I had a very bad experience at this property. A guest decided to urinate on my bedroom door early in the morning and all the staff did was apologize. It took a long time for someone to come clean my room. The whole incident ruined my day. On a separate day we were almost accosted by another guest at the hotel. In general, the hotel is in great disrepair and needs a serious update. You can hear all the noise from outside the hotel in the rooms as none of the doors in the room close completely.