First of all, it was myself, my 72 yr old mother, and 2 yr old grand baby visiting this hotel/Inn. And I included them when I booked the stay. I decided to get the king size bedroom with pullout sofa bed. The pullout sofa bed was so thin and worn out it pissed me off that Resident Inn would promote this as a piece of bed furniture. I did complain to management that morning and I was told I could be given more bedsheets to make more comfortable…it would have taken too many to make one of comfortable. We both suffer from bone and joint paint. I was also told I could not be given another room because there was none nor could I get a refund for the remaining days left we had there because Expedia was a third party.smh Now let’s talk about the towels. I could not get towels for my 2 yr old grand child to use for baths. The house keeper said she could only give me a set of 2. And on my last day, the water turn cold as I was about to take a shower. I called down to the office and asked the manager if the water ever run cold she said no??? Well she calls me back and tells me maintenance will check the broiler room to see if something is a miss down there. This has been the worst hotel/Inn I have ever stayed at. The carpet in the room was so dirty, it turned the bottom of our socks and slippers black. The tiles upon entrance were sticky. For this to be Marriott affiliate and for it to cost the money I spent for the 3 days I paid is unacceptable.

We stayed in the two bedroom suite which was perfect for my parents and myself. We loved everything about the hotel and the room.

We checked in late evening on Aug 2nd and the front desk clerk was amazing! Breakfast in the morning was the exact same service. DJ was working the breakfast area and made the stay even more pleasant! I will say they are the definition of southern hospitality!

Very nice stay. Loved our room. Very clean. It did need some hall carpet cleaning. Staff was excellent, friendly. A reason to come back again.

Great stay. Friendly staff. Great food . Very clean.

Nice people.

I would recommend this 10/10 this is where we will be staying from now on great people clean rooms pool and hot tub were excellent

What I didn't like is that expedia didn't let me know that they over booked residence inn and did not let me know! Contact me -we need to talk.

Very helpful & cordial staff.

Good decent hotel, but not exceptional. Overall it was a fine stay, but the hotel is showing its age and the room showed some deferred maintenance issues. Just a bit weathered and not real clean. bed was comfortable and the the suite is roomy. Breakfast was average but you really don't expect a whole lot when it's included with your stay. 3 out of 5 starts for us. Lobby and common areas are very nice.

Upon arrival we had to wait for our room because it had to be verified first that it was cleaned. We arrived around 4 pm so that was a little unusual. While we were waiting the front desk asked me if I booked the room through a third party to which I said yes. They then wanted to know how much I paid for the room which I thought was weird. After I answered she said ok we have your room ready but just so you know the cable is out in this whole area due to a storm. Which was fine but we had a friend staying in hotel close by and they said everything was working normal. The room itself looked like it had been cleaned well but you can tell the carpets are old as they were stained. Later that night upon returning from dinner we walked towards the elevator and hit a strong smell of marijuana. It was pretty prevalent not only there but on our floor as well. Finally we got to bed around 10 pm but we were woken up numerous times by someone playing loud music and numerous doors slamming. For the price we paid I expected better, we had a horrible nights sleep. Next time I am in this area I won't be staying here again.

The cafeteria was excellent. The staff was excellent. Just, an all around go experience.

Staff was extremely friendly and hotel was very well kept and clean. My room was clean comfortable and spacious.

Breakfast was very good, staff was friendly and accomidating

For the price it wasn't the greatest. Breakfast was decent but the staff could be nicer at the front desk

Good complimentary breakfast and staff. Bathroom vent fan was noisy and didn’t work properly. Good location.

Spacious, clean room. Easy, pleasant checkin. Stove top, microwave, and fridg in room. Exercise facility, pool, and breakfast at hotel.

Great location and with nice amenities!

We really enjoyed our stay. The suite was fantastic! Roomy and well maintained. Pillows wonderful. Terrific bed and bedding. We will be staying again.

Great

I love the staff and the cleanliness of the property

It was great

We stay at this Residence Inn 4-8 times per year and have always been pleased. This time there were a few issues with our room. One toilet ran constantly, one bedroom smelled like cigarette smoke, and the floor tiles in the kitchen were loose.

We had a good, comfortable stay! My kids were just sad that the indoor pool was closed.

It was a great place to stay. We stayed in the two room swede and it was amazing. The only drawback was that they were redoing the pool. And we didn't know that to after we arrived. The staff was amazing the beds were comfortable. Chef joshua served wonderful breakfasts.

Beautiful hotel with large, comfortable rooms. Front desk staff is absolutely the most helpful and friendliest I’ve ever met before. Ailayah at the front desk is hands down the best front desk agent in the country! Only issue I had was I booked it through Hotels.com app for the points / credit. Apparently Expedia actually booked it and definitely charged my credit card. Upon arrival at 9:30pm, after driving over 8 hours, we expected to check in, go to our room, shower and get some much needed rest for the 8 hour drive home the next day. It took us over an hour and a half to get checked in thanks to Expedia’s “virtual card” they sent to the hotel being declined, and it was a nightmare. This is where Ailayah and the night manager stepped in, took over the conversation with Expedia customer service and worked it out with them. Meanwhile, they went ahead and checked my wife and I in and allowed us to go to our room. EXCELLENT customer service!!!

Room was not clean and thermostat didn't work

Our king bed suite with sofa bed was perfect. Very clean and roomy for my husband, teenage son, bulldog and myself. Staff was very friendly and breakfast was good both days. We would certainly stay again if ever back in the Jackson area.

This hotel has the ability to be an excellent business, but organizational changes really need to take place before that can happen. The very first thing I noticed after checking in was that the hallways and elevators looked like they were in desperate need of vacuuming. Upon walking in to the suite for the first time, I found a small amount of trash on one of the nightstands. I also found a small sponge lying in one of the bathroom floors that looked as if it had been left behind by house-keeping. Although I requested housekeeping services twice, we did not receive housekeeping for the entire 5 night stay. I had to ask for new towels twice, and I ended up stacking used dirty towels in the hallway outside the suite to ensure they were picked up. The facilities are showing wear and tear. The tile baseboard in both backgrounds is broken. Lightbulbs need to be replaced throughout the unit. The wall art hanging in the larger bedroom has broken glass.

Amenities not availba

Great customer service! Friendly staff

It was nice and peaceful.