Everything was just perfect. We had a great time. We would come back again. Who is your name Stephanie Stephanie at the front desk helped us out. She’s the best.

I had a fantastic experience at this hotel, thanks to the amazing staff. Everyone was incredibly friendly, attentive, and professional. The concierge Fedrina went above and beyond to ensure our stay was comfortable, and the housekeeping staff Mercedes kept everything spotless. Special thanks to Welfrin for their outstanding assistance! Highly recommend this hotel for anyone seeking top-tier service.

Excellent service by Victor

First time at this family resort. My kids enjoyed it and that’s what important. The only thing bad I can say is they need to have a better air conditioner at the restaurant. Too hot.

Love it. Freyli is very awesome

good

good

This is not a 5 star resort whatsoever. This is by far the worst resort I have ever been. There is no way that this resort is 5 stars, the most I would give is 2.5-3. And please believe me that I worked and stayed in a 5 star resort, but this one is far from it. Staff. Most of them have no English at all, it is hard to communicate when they have no idea what you are asking them. I already learned in few days the basic words to ask for things like towels, sheets etc. The staff will only care of you if you tip them, otherwise you stay unoticed which is weird because it is an AI property and to me, you only tip for excellent service or if they went above and beyond to impress the client. Not only to mention that the resort is already expensive enough compared to the service they provide..,,, Food. Stinky restaurants, no sanitizer at the door, birds inside the buffets which leave mess behind. In one world there is no food safety in place whatsoever. Food is mediocre. Rooms stink as well, I found big bugs inside the bathroom, dirty bedding and disgusting headboards and decorative pillows . For people who are saying this is an amazing resort either they live in same conditions or even worse. Like I said I worked at Four Seasons Resorts which is 5 stars, but this one is very far from 5. Overall the place is dirty with careless, rude employees who are looking to be bribed. If I recommend it- NO. If I would ever be back here- Hell-NO!!!!