The staff was nice and courteous. The pool was beautiful. The hotel was outdated. The in-room bar was the little bottles of liquor you get at the corner store. Luxury Hotel is not a good description of the hotel. They told me I had to pay for a glass of Hennessey, Don Julio, and any other premium liquor they had on the shelf. Since when is Hennessey a premium Liquor? Let me talk about the really interesting part of my stay. Close your eyes and imagine taking your lady to a Luxury Hotel in the Caribbean. You take her to dinner, and while having a glass of wine, you see Jerry from Tom and Jerry run across the restaurant floor. Behind Jerry is a waiter, not Tom. Everyone in the restaurant was perplexed at what we all just witnessed. I'm talking about a New York RAT with a long tail. Yes, you heard correctly. So that night was ruined. Wait a minute, I'm not done. We go to dinner at another restaurant the next night, low and behold, my lady shows me a cockroach walking on the table and the roach asking her to pass it a piece of bread. When the waitress returned to the table, we were getting up to leave. She asked if there was a problem. I pointed at the table and said look at the roach. They looked and the roach was gone. I guess the roach saw them coming and hid under the table. He thought they were gone and decided to come back out for dessert. The ladies saw the roach strolling on the table, apologized, and we left the restaurant. Not good at all.

The hotel was beautiful and the room was amazing but I did have a small leak but it wash fixed right away. The best part was the staff. They were lively, attentive and most importantly very friendly and helpful. My mom loved Nono the best. He was the best part of the experience when we had breakfast. My only comment would be that for the a la carte menu there should be more variety in food.

Beautiful property ! Good food and good drinks! Staff very friendly!!! Would definitely stay again!!! Only down side is not many shaded spots at the beach (people snag them early). We would get out there at 8am and all the spots would be taken, but overall great experience !!

All staff on the resort was on top of their jobs from the waiting staff to the entertainers and the grounds keepers. Everything was kept clean and organized. Everyone was polite. If they didn’t speak English very well they tried their hardest to understand you and get you what you needed.

Higher end property, good food and restaurants, clean modern facilities, attentive staff. Would recommend.

Ac problems

Some of the staff went above and beyond to make my stay amazing such as Victor, No-No in the buffet and hos "cafe-cafe". But I definitely experience being treated less than wonderful by some of the staff because I was a single female traveling alone. Culturally I experienced less than accomodating service and other single females Iet with said they were treated not as wondeful as the couples that were there. Try treating everyone like a VIP not just couples.

Loved my experience in this hotel. Food was delicious. The staff were amazing specially the entertainment staff. I would definitely come back

Great place for comfort excellent WiFi throughout including all areas of the beach. Food to suit all tastes, beware of the salt amount in guacamole, and greasy bacon with excess salt. But over all there is only so much food you can eat and most of it was very good. I like the resort and would recommend it.

Options to accommodate a relaxing visit or enjoy the night entertainment, staff was very friendly and the beach was very relaxing. If you’re looking for more fun then the activities at the pool are a good time throughout the day. The all-white beach party was one of my favorite events as it exceeded my previously low expectations. However, the dj did a good mix of music and kept everyone dancing.

It was all we expected, the beach, the pool, the restaurants and the people all amazing, BUT they should work a bit on their alcohol quality (very poor to be a luxury hotel)

I loved the entertainment team and the staff in general was always nice. Lots of walking but there are trolleys to take you to every location ! Pool and pool bar was nice and there’s always some sort of activity but sometimes the app or boards with activity are not accurate I would just ask the staff. Beach was beautiful there are some seaweeed plant things you can just toss warm and beautiful

Everything was amazing. Everyone so nice. The place was clean, food was great, activities fun.

From the airport to all departments at the hotel where excellent.the staff cordial professional and caters to guest needs

Very nice

The property was excellent and the staff was great. The entertainment was great, can use a little more variety and some that involves more of the culture. A variety show could work. Just a few suggestions. Also, we tried to make reservations at a couple restaurants for 2 days and was not successful to the M.E.A.T and could not. we even requested help from the staff and the website but was unable. It wasn't a matter of being to late because for a couple days they took the restaurant off the list so it became confusing and frustrating. We went to our other choices but that was the most frustrating thing.

We loved this hotel. The staff were amazing. Thank you for a wonderful stay. We will definitely be coming back!!!

I like the food only on the buffet was fresh and variedad but in the restaurant food is not good

Loved it! The food, people, pools, beach, etc. it was fantastic! The shower in the room had a little issues with hot water, and the shower head staying on. Otherwise, I’d recommend this place, big time

The best of the best...

The food. The food was exceptional, with lots of options to choose from! Just remember to book a reservation before dining in. Hotel was a few minutes walk to the beach which was great! The beach was always clean with very few seaweed. The staff were very friendly and welcoming. Partner and I both had fun and were satisfied with the resort. Would love to book again for next time!

Great property. Food was great and service was pretty good. Overall it was a great experience.

We had a great time at the resort. The place and beach were beautiful, the food was delicious, and the staff was friendly and polite. We loved the Meat restaurant, the Coffee shop, and Portofino. The only issues were that the lobby was a bit too hot and some games at the sports bar required payment. Overall, it was a great experience.

We had a great time at the resort. The place and the beach were beautiful, the food was delicious, and the staff was firendly and polite. We loved the Meat restaruant, the Coffee shop and Portofino restaruant. The only issues were that the lobby was missing the AC and was too hot and the games at the sport bar required additional payments which felt a bit scam when you are at full inclusive resort. Overall it was a great experiance.

The stay was wonderful. The staff is the upmost remarkable staff. Made us feel like family. A great place to stay!

Amazing everything

Love the hospitality i will recommend to my friends and family

Great hotel

Most amazing resort with the friendliest staff!

Property was big and loved the trolley's/trains for transportation to restaurants. Most staff was friendly and helpful being our fist time there and there were some that were not.

Great place.

Very convenient and super friendly staff