Amazing experience and very friendly service. The blind butcher and one eyed cat of one of a kind experiences.

Its ok but not worth the money

The property was average. Plenty of choices for food at the different restaurants but the food quality was just average. The service was slow and most of the time friendly. Nice big gym shared with Hyatt Ziva.

Best thing about the resort was the friendliness of all the staff members. Food was delicious! Cleaning staff was very diligent. Everything was very clean. Would go again.

Beautiful property with great views and food.

I had bad moments, I called and ask to talk to the general manager, they said he’ll call me but he never did. Feedback is a gift, this hotel doesn’t want that gift.

I had high expectations that were just simply not met. Service was rather slow and deficient, specially at restaurants. The service in the pool area was good but not top quality. The pool itself was dirty with green mold, particularly by the wall where the DJ stands. I voiced my concern to a Staff member Bo was very understanding and offered to set up dinner for us. Noted that we were looking to eat lobsters. Made a reservation for us but the dinner was moved to the beach where it was mainly grill meat, no lobsters. On top of that some of the items being served ran out (bread being one of them). Food options at the buffet was rather basic. I was supposed to get a bottle of wine for each stay and a chef amenity tray, none were provided. Again, I had plenty of options to choose from but chose hotel for its alleged top quality but I did not receive that even though the hotel did not seem to be full. A check out I was told that someone would follow up with me, but have yet to be contacted.

This resort is beautiful. The entire property from top to bottom is kept very clean. The beach is beautiful, Soft sand, large area, never struggled to find a chair at beach or pool. We had the club upgrade & enjoyed the club pool & bar. We felt that the initial reception was lacking. We were brought to the club room & no one gave us informaiton, we sat for a bit,unsure as to what to do. Eventually a person from the desk handed us our keys. we had to ask if we could have a drink and where our room was...it was not a warm welcome. We liked the food at Waves & Tempest. The breakfast buffet was good too. Overall, the food taste was average at best. We were very impressed with the food manager who we met by chance, Urickz Lozano. He was attentive, kind, engaging and very passionate about his job! He deserves a raise. We felt all staff were respectful but many could not understand English. Going to the Ziva side was nice, but we had a hard time knowing what, when & where activities were happening. It would be good if there were more places with resort activies posted, than just an app. especially when wifi is spotty. Overall would give a 9 out of 10, the biggest drawback being that some of the staff pursued us relentlessly to either book the Blind Butcher dinner 150/person additional or to sit through a seminar for future bookings. Annoying when you have already paid a decent price & upgraded. frustrated that Expedia did not link us up with E ticket to enter DR.