red the room we noticed that the bathroom had urine stains. We went to the front desk right away, but the guys there told us that they couldn’t help us, because the office that manages these “pod rooms” was closed until Monday. There was no option to change rooms, there was no cleaning staff on site, and there were even no cleaning tools to do it ourselves. Since it was late at night, we were forced to spend the night there, but early the next morning we left and told the front desk that we needed to ask for a refund, because the place didn’t meet the minimum terms and conditions. We were told that we had to come back on Monday morning, when the office would be open. So I did, but when I arrived the manager was not in the office, and I spoke to a person there named Anna Wylde, she told me that I had to speak to the manager, because she couldn't do anything, but I couldn't wait too long because I had a flight soon. Finally, she told me to send an email explaining the situation, and of course they never responded. In the meantime, I filed a complaint to Hotels.com, they told me that they called the manager several times, but he refused to give me any solution or refund. I lost a lot of money because of this situation, so my advice is NOT to stay here, there are many better options near this place for the same price.

The pods are located at -1 floor. The windows are facing few cms away from the main road that you feel the cars at your room in the morning. The room was smelly and the bathroom has nowhere to get air. There is no heating but an old aircon and electric radiator. We had to keep to window open to get air and get away from the odor but the car exhaust were few cm away from us. The cleaning is once a week we have been told. It took 2 days to get fresh towel and there were no resreshment for coffee, shampoo nor soap. Stay away. It is litery a lower ground room in a dated apartment.

The overall experience was good. The position of the structure is excellent (zone 1) and relatively close to two tube stations and at walking distance from Victoria Station and Westminster. The staff was excellent and extremely helpful, and the room small, but comfortable. The negative aspects relate to the room being located in the basement, with a small window on top, and to the extremely small bathroom. Furthermore, the water was activated by some kind of motor making a terrible noise, which made the use of the loo at night impossible. Also the air conditioning unit would require some work, as it was very old and noisy. Not too bad for the price, though.

Convenient place to stay with easy access to public transport

Pretty good for the price but the area is just decent

Beautiful building - our apt was excellent - full kitchen and wash - it’s a great area close to 2 underground stops and amenities nearby.

Pleasantly surprised by the quality of accommodation. Visited during a very warm week and did not expect the room to have air conditioning, but it did. We were unsure where to check in at first as I had read reviews saying the pod rooms were separate to the hotel. There is a small office for the pod rooms on the right as you enter the hotel. Bathroom had a slight drain smell, but it didn’t bother us too much. Good enough room for the price and very convenient location.

OK, yes the place is small but it was exactly what I needed. I was there alone just for a concert so was hardly in my room but it was a good place to lay my head. It's basically just a bed, desk, and tiny bathroom. So don't expect to be able to hang with other people there. It's in the basement which was kind of freaky at first but I never felt unsafe and knowing the upstairs looks like a fancy place was nice. The neighborhood is amazing and I could have never left. I walked home late a few nights and felt totally safe in the neighborhood. Super close walk to the train, Google said 10 minute but it felt so much less. And that train went everywhere I needed to go! The women who checked me in in the office were so sweet and funny! Loved them!